Salem Ford Collision Center

I love this place....

I hope I don't have to do so, buthe I would definitely use them again.

Two weeks to complete a job I was told would take ****. Which wouldn't have been a big deal had someone kept in touch and let me know. Instead I get texts with updates that were inaccurate. Went here on recommendation of my insurance company. Next time I will use my own body shop and forgo the lifetime warranty.

Great job done on my car everyone was very helpful and friendly I have more work I need done on my car when I have the money and will definitely return to your business for it thanks for everything please pass on to your staff

Everything was handled in a very professional manner.

The car looks amazing! Everyone was so helpful and really happy with the repairs done! Thank you

Very dissatisfied. Your customer communications during the weeks-long delay past estimate were awful. Relying on robotexts daily at 4:30 PM on the proposed pickup day advising one more day of delay, day after day for four weeks past original estimate is not sufficient. Never a phone call explaining the delay. You only responded once to my many inbound phone inquiries. Normally not even a callback. Often no one answered the phone at all. When I came up to the store for an explanation, the CSR just whined that the delays weren't his fault. It was all about a blown estimate, missing parts, had to send it over to Honda for diagnosis, etc. etc. All not his fault. Hey, I'm willing to understand that unforseen stuff happens in a job, but I'm your customer and you're the supplier, your guy needs to own whatever goes on in the shop. He finally fell back on claiming it was "an old car." It's a 2014 with 26K miles. A little empathy for the four weeks delay past estimate would have gone a long way. How am I supposed to have any confidence in your technical work when your customer sat performance is so abysmally bad?

Extremely professional and my car was returned very clean on the interior and exterior. Excellent service! Thank you!

Everything was great. No complaints

Great job. It just took a bit longer than anticipated.

A vehicle with minor damage took 11business days to complete. Zero sense of urgency. After they knew I was upset the support rep stopped taking my calls. Very disappointed in company. Complete lack of ownership and responsibility.

Could not ask for better service very very satisfied

Thank you so much for your excellent work. My car is very happy with her nose job. :)

Good communication and quick service

It was a pleasure dealing with Kyle.

Thank you for the great work on my car

My car looks brand new

All were helpful and professional. The work has made the car as good as new in the affected area that was repaired. Thank you for all your efforts.

We had an issue last year with a repair, but it was resolved so we decided to give you another chance and we were much happier with everything. Kyle and Tim were very courteous and helpful

The service was amazing... I would recommend Kelly to my friends.