BMW of Annapolis Collision Center

Great job and even better customer service. Great communication regarding date of completion.

Rachel, is a very nice person to work with. Her customer service skills are the best I have experience in a long time. Great job!!!!

Bernie is a pleasure to work with!

Very professional. Very responsive. Fantastic customer service. Car was completing a a week ahead of time.

William Hawkins was very professional and kept me abreast of every step along the way in repairing my vehicle. I would definitely refer friends to BMW of Annapolis

Work done well and reasonably timely. Car was returned washed, vacuumed and in excellent condition. Everyone was helpful and courteous. The rental car affiliation with Enterprise worked like clockwork. Thanks.

This was my first experience with BMW of Annapolis.collisions by nature are an unpleasant event. It was incredibly refreshing for me to discover that the aftermath was anything but unplrasant. Rachel is an ideal choice to lead the team. From that cold and windy February day when she evaluated the damage in the parking lot to the day she painstakingly wiped down my car before handing me the keys, her professionalism and attention to detail never wavered. Not once. I'm already sold on my BMW sales executive, Ben. I just became a huge fan of Rachel and her entire staff. I am once again reminded why I drive from my home in Alexandria VA to BMW of Annapolis for anything associated with my car. Simply outstanding!

I was. Rachel and staff was great as usual.

Rachel Jocus is A

They did a great job!!!

From the moment I walked through the door, I felt welcomed and comfortable. The receptionist greeted me in a professional and courteous manner; Leslie, the estimator, was friendly and did not pressure me at all after giving me the estimate for the repair. Once I dropped off my car (very convenient using the drop box after hours), I was kept informed by email and phone calls as to the progress of the repair. While there was a delay in the timing of completion, it was because Leslie was unhappy with the color match and had the car sprayed and buffed another time until she was pleased with the final product. I appreciate an organization that takes the same amount of care with my car as I do and I respect honesty and openness when things don't proceed exactly as planned. As an added bonus, the estimate was a bit higher than the actual cost due to the body shop being able to carefully remove and reuse an unaffected part. I will definitely be recommending Criswell Collision Center to others and, while I hope I don't need to use them again anytime soon, I would not hesitate to bring my vehicle back to them. Thanks to everyone who made this experience a success.

Well done. Amazing job on my A6! Looks as good as new. I will definitely be recommending the service to others!

They did an excellent job on repairing my rear bumper. The text alerts informing me on the progress is also a nice touch. Kevin Fleegle and his team were great and I will recommend them to anyone looking for collision repairs.

Service was great! People were extremely easy to work with and very accommodating. Car was returned clean!

Repairs done in a timely manner and correctly. Louie did a outstanding job as always.

I was very impressed with the service of Curtis **** throughout the process. Your front desk staff person was very welcoming and businesslike.

I did not appreciate my gas tank registering on Empty when my car was returned. Please ask your technicians to be mindful of this. I left my car with the service department with a little over a half tank. Otherwise, the level of service in regards to my car was fantastic.

They were really great at managing my concerns as my vehicle was under a money old when it was hit. They kept me informed and for the repair taken care of quickly. You cannot tell the car was ever hit!

Bill is an excellent manager. The service was great.

Fantastic service !!