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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 565 reviews 84%
4 star 12 reviews 2%
3 star 17 reviews 3%
2 star 37 reviews 6%
1 star 38 reviews 6%
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(All Vehicle Makes)
Laurie N.
Vehicle Make : Toyota
1 out of 5
6/1/2017
**** when I picked the vehicle up the computer screen for the radio navigation system was not working I thought it was turned off it was not I called the body shop they told me to take it to service everything was closing service had no idea so they told me I had to bring it back next week 2 I had a fire arm in the vehicle which I should have removed but did not and it is now missing so someone stole it while it was at Riley collision center. A police report will be fired on this theft as it is valued over 1200 3 the windshield in it is absolutely not correct
Stephen D.
Vehicle Make : Toyota
2 out of 5
5/24/2017
The repair on the bumper was great, but this time, just like the last time my bumper was fixed, the headlights are now fogged up immediately after the repair. It's like something they did during the repair caused the seal to break on the headlight casings to allow moisture in. It's a huge pain to fix!
Glen L.
Vehicle Make : Toyota
5 out of 5
5/24/2017
Checked by many friends stated great job in matching the paint and door in great shape.
Andrew G.
Vehicle Make : Honda
2 out of 5
5/23/2017
After the crap I had to deal with from you all I will tell people to take their business elsewhere. And you have Joe in collision repair to thank for that.
Larry Y.
Vehicle Make : Ford
1 out of 5
5/19/2017
We were originally told it would take 4 or 5 work days. It took 7 work days. It was kind of inconvenient being without a car for that long. I kind of thought we were put on the back burner.
Ronette A.
Vehicle Make : Saturn
1 out of 5
5/15/2017
I received it back Friday. Check engine light has been on since I got it back.
Ted L.
Vehicle Make : Chevrolet
5 out of 5
5/11/2017
Thank you
Jim I.
Vehicle Make : Toyota
3 out of 5
5/11/2017
the repairs were finished on time but the RR BMPR has a bubble on the right side.
Dorothy M.
Vehicle Make : Chevrolet
5 out of 5
5/6/2017
Very pleased. ..thank you to the Riley body shop for an awesome job...
Shawn T.
Vehicle Make : Jeep
5 out of 5
5/4/2017
Super fast, great customer service. Car was in great shape and clean. Awesome communication.
Sharon S.
Vehicle Make : Toyota
2 out of 5
5/4/2017
The work looked good, but the bill was 15% more than the quote. The car was not washed and vacuumed as promised.
David G.
Vehicle Make : Toyota
5 out of 5
4/28/2017
Very good customer service. People were extremely friendly & easy to work with.
Elizabeth R.
Vehicle Make : Honda
1 out of 5
4/22/2017
I am waiting to hear back from the collision center regarding my van. It appears there is a section that wasn't repaired and my key was bent when I locked up my car.
Frances S.
Vehicle Make : Chevrolet
5 out of 5
4/22/2017
You make your customers feel important. That is a great experience. Thank you.
Jonathan S.
Vehicle Make : Pontiac
3 out of 5
4/14/2017
Riley's may not be as familiar with USAA's method of handling claims as they are with State Farm, Am Fam, or other agencies. The waiver of deductible and related information was already in the USAA documentation but the staff didn't seem to have accessed much of it. Ditto for the hint that I may need to contact the other insurance company to give a statement when I had already given USAA, my company, a statement in full. Regardless, these obstacles were overcome and I am well pleased with the work done on my car. I hope to never have another accident, nor be involved in an accident, but I will ask for Riley's first if such does occur.
Brenda W.
Vehicle Make : Chevrolet
5 out of 5
4/13/2017
Excellent job done! Service was super! :)
Margie G.
Vehicle Make : Nissan
5 out of 5
4/11/2017
Great job. Hopefully I never need your services again tho!!but if I do I'll b back
Jennifer L.
Vehicle Make : Chevrolet
5 out of 5
4/11/2017
Easy to work with...answered any questions I had...kept me up to date on my repair progress.
Byron H.
Vehicle Make : Toyota
5 out of 5
4/7/2017
Job done well and on time.
Robert P.
Vehicle Make : Chevrolet
5 out of 5
3/31/2017
Total courtesy and professionalism will not hesitate to Use services again if ever need thanks a lot Job well done!

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