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Body Shop Review Summary

5 star 310 reviews 83%
4 star 46 reviews 12%
3 star 9 reviews 2%
2 star 2 reviews 1%
1 star 6 reviews 2%
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(All Vehicle Makes)
Tony C.
Vehicle Make : Volvo
4 out of 5
7/31/2021
Perfection. My new car had just been tagged and then someone vandalized the car which produced a huge scratch down 2 doors that required painting. The paint job Collision Works produced matches perfectly with no signs of overspray or splotches. Collision Works under promised and over delivered on the time frame which was a great surprise. I will refer everyone to this location and take any future body issues to Collision works in Newcastle.
Phillip T.
Vehicle Make : Chevrolet
5 out of 5
7/11/2021
Great customer service
Michael E.
Vehicle Make : Toyota
1 out of 5
6/21/2021
Dropped Vehicle off to have hail dents fixed... told me it take 2 ****/2 weeks no problem. Told them didn't care how long they took just want it back right... week and a half later get a call truck is done.... well went to pick it up long story it wasnt done.... Had a Front windshield Tinted at 10"... got the truck back with 4" ****/2 inch... and to top it all off truck still had damage on driver side... has NEW Damage on passenger side that was not there when I dropped the truck off... then Manager came out and tried to tell me that some of the damage that was still on the roof was "factory defect."... been waiting 3 weeks to get my truck back into the shop to see if they can even fix it correctly I would not recommend this body shop to my ex wife... idk how your body shop has such good reviews... quality control ****... will definitely be Talking to USAA about getting your body shop removed off their recommended list to use.
Kelly J.
Vehicle Make : GMC
5 out of 5
5/22/2021
Great team and great job
Dawn F.
Vehicle Make : Chevrolet
4 out of 5
5/15/2021
My service technician was very helpful and always kept me informed
Debra R.
Vehicle Make : Hyundai
4 out of 5
5/14/2021
What an amazing group, they were so friendly and professional from the first time I called when I dropped off my vehicle they asked about needing a ride home, they kept me up to date on my car repairs and were as excited as I was when it was finished. #**** Rock Star Crew
Jesse B.
Vehicle Make : Kia
5 out of 5
5/5/2021
Excellent job!!! Thank you!!!
Carmen H.
Vehicle Make : Toyota
4 out of 5
5/1/2021
The Honestly that was offered for the airbags was important
James L.
Vehicle Make : Dodge
5 out of 5
4/21/2021
great crew, with all my questions taken care of
Lake L.
Vehicle Make : Chrysler
5 out of 5
4/2/2021
These guys are awesome! Each time I’ve come in they are extremely friendly and work quickly to get the car in and out as quickly as possible while maintaining great quality work coming out of the shop!
Yvonne H.
Vehicle Make : Ford
5 out of 5
3/27/2021
Great Job, efficient, courteous and always kept in communication with me regarding the progress of the car.
Saunda R.
Vehicle Make : Chevrolet
4 out of 5
3/27/2021
We have used Collision Works of Newcastle on numerous occasions. We have been completely satisfied with the services they provided. We have never had to return a vehicle for any re-dos. They care about their customers. They not only repair your vehicle, they clean it too. It's like you are driving a new car off their lot.
Steve R.
Vehicle Make : Ford
5 out of 5
2/26/2021
Thank you Codi for taking such good care of us...
Debra B.
Vehicle Make : Nissan
5 out of 5
2/12/2021
Friendly staff, and did a great job!
Cynthia J.
Vehicle Make : Honda
5 out of 5
2/8/2021
Good job. Quick turnaround. Staff was good to work with. Would be comfortable recommending to someone who needed work done.
Paula H.
Vehicle Make : Mazda
5 out of 5
1/15/2021
Thank you for a job well done in a professional manner. I would recommend your services to friends.
Donald W.
Vehicle Make : Ford
5 out of 5
12/10/2020
Very professional, staff helped make an unpleasant situation easier. Thanks
Katherine G.
Vehicle Make : Toyota
4 out of 5
11/19/2020
Thank you for the quality work and also chasing down an issue from a previous accident and getting it fixed and billed to insurance as well.
Catherine R.
Vehicle Make : Ford
4 out of 5
11/7/2020
They have done a magnificent job. Vest in the state.
Darrell W.
Vehicle Make : Volkswagen
5 out of 5
11/7/2020
Great people great work.I’ll definitely use them again. Thanks

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