North West Signature Collision

I was completely satisfied with the repair service but dissapointed with the customer service I received. I received a text staying that my was finished. Previously I received a text that it was almost finished but they had to make some corrections. That is understandable but I contacted the woman regarding that my car was finished. She stated that the Quality Control Manager will check it and she will call me back. She never call me back on Friday. I got to the office today and they said that my car was ready on Friday but I never showed up. I was 10 minutes away from the shop and if she like said she would I would picked up the car and paying a rental fee for over the weekend. I feel that they owe me the exact charge for the rental car.

We are very dissatisfied with the type of material that was used for the repair. It is cheap and the mirror gives a glare and distorts the image. It is unsafe to have a mirror made of this material.

The service was great and the car/rental exchange was quick and ready. I love that I was able to pick between two rentals, since I have two children this was important to me. My car was clean and ready at pick up time.

Thanks! It was painless and everyone was really nice!

I have to take my car back. On Friday night after I picked it up, I noticed a part was cracked, the rubber around the trunk was cracked, and the taillight does not work.

Good job.

Everything was good but I wasn't told about the extra fee for the larger car rental and ever asked for a larger car. They just told me later after I returned it there was an extra fee. Would have actually preferred a smaller rental.

Quicker than I expected. Excellent service.

Excellent experience! Thank you!

Excellent job& up to date Keep up a good work. Thank you very much

I thought you were going to do a complimentary car wash once you finished body work

Great service!Thank you

Luis is always welcoming & courteous. Mr. Taylor is always working and it's appreciated

Car looks brand new! Could not be any better

Very friendly team, reasonably priced and my car was cleaner leaving than when I brought it in!!!

I spoke with management and a piece was missing from my front seat and dirt marks all over. Apparently my car was used to transport parts in the 2.5 weeks in the shop's possession. It is dirty in front and back. It was completely out of gas and the automatic window wasn't functioning. I picked the car up Thursday and while I was parking the check engine light came on and the car started to shimmy. I am taking it to the Mercedes dealer to see what the issue is with the check engine light and the malfunctioning window. The door and sude airbag were part of the repair I'm sure. The guys at Signature were nice and it is an old car and I realize it may be unrelated however the missing piece to the front seat and a small knob from the driver's a/c vent was missing. The stereo was playing Cd's I hadn't listened to in awhile and while I don't mind that the car stereo was used to entertain the workers it is just with the missing piece and the check engine light I feel maybe the quality wasn't there. Hopefully, I will get a clean bill of health from the dealer and Signature will replace the driver seat part as needed.

What a great sanding and repainting job the team did! Perfect color match to our bronze small SUV. We had a nasty scratch before, and now the car is returned to its showroom glory. Thank you!

I got my car back except they didn't replace one part. The person said he was going to get back me, but did not. I called again and he said he will look into it, but nothing has yet to be done.

Great job I was very pleased

I was initially unhappy because my keys weren't left as I'd asked and there was trash and parts still in my car. I appreciate****' efforts to help get my keys returned to me