North West Signature Collision

My vehicle was partially repaired. Body work done well but clicking noise has not been repaired when turning the wheels.

Very fast! Good communication!

I just would like to say I'm not so much satisfied for a few reason and one is that the shop new of a problem that I address to the shop when I dropped the car of the guy that attends me didn't not make me aware of the issue that they didn't think the problem cane from the accident, at the point that the car was in the shop. He waited to address the issue when I was picking up the car after they told me it was ready. Also I open the hood on the car and the engine was full of sand dust. My hood had glued particle still left from the tape that was holding up my bumper when I drop it off.

Front desk need more professional a little bit more care about customer

My car came back with scratches

****. My rear passenger door lock came home broken. How is this possible? 2. My cell phone adapter was stolen from the lighter. My mistake for leaving it in the car, but not cool.

You guys are wonderful! Everyone I came into contact with made my experience easy and a pleasure. Thanks!

Thank You! Sincerely Mimi T

Before I leave a comment on the experience I have had I want to say that I have never felt so compelled to leave a comment before on any company. Now to begin, I have never ever in my life been so dissatisfied in my life with the ethics of a business before until I came to this "business". I loosely use that term because I believe that a business should pride themselves on not only the quality of their product but also on customer service, all if which were a 0 to me based on a ****-10 scale. I was told that my car would be ready by a certain day which was extremely important because I was moving CROSS COUNTRY. So time is of the essence because someone else was with me had already booked a ticket back home. AND I had already booked hotels based on this "timeline" they gave me. And everyone in that shop knew it. I called multiple times a day around the day it was supposed to be finished and NO ONE called me back. Oh but I did talk to Lois or Louis who told me he would call me right back before the day ended and NEVER did. Infact I called the shop 20 mins before they closed to talk to them about it and no one picked up. I was given the run around and operators were unpleasant as well. AND THEN to make things worse, on the day I left for my CROSS COUNTRY move I stop by to see my car and take my belongings, and they yet again ignored me. Imagine hearing "Why hasn't Ms. Kim been taken care of yet?" When finally they take me to my car, they can't even find it! BUT it gets even better! When I get to my car,all of a sudden the back light they put on seemed to not work! Infact! The brake lights seemed to have been off! Wow. Then, wait for it. My brother comes to pick up my car (4 days after they said it would be done and I made it perfectly clear to everyone I talked to that it was time sensitive and they promised me it would be finished in the time I needed) and he has to wait for THIRTY MINUTES. During his lunch break, oh and he works for the government so time is important. Oh and by the way, I was completely understanding and empathetic to your shop because I knew I wasn't the only customer. The only never yelled at anyone and infact, I cried on the phone to one of your only kind operator from the stress. I broke down because you guys made me feel helpless on my move. I literally could do nothing because I had no clue what was really going on with my car. I even explained my situation from day one when I dropped my car off and asked them are you sure you can finish it by that date and they assured me a 100%. Oh and another important fact I told them was that I lived in Norfolk Va and it would take me 3 ****/2 hours to get their on a good day and 5-7 on a normal day due to traffic. And I still had to pack my life in my car and get it maintenanced. So that meant I would drive a total of 8 hours avg to get to and from DC. I could go on and on, but what your company needs to realize is that it stole a lot from me. It stole my time with my friends and the memories I could have had in a place I called home for the last 6 years of my life before I moved to the other side of the country. It stole my health from me because of the amount of stress it put me under. It stole my time and once again memories that were not created on this once-in-a-lifetime trip across the country because I was under a time restraint. This "business" stole lots of precious events in my life because they were too scared to call me and tell me what was really going on with my car. I was told my headlights had arrived and that was the last thing needed to finish my car and that was the day before it was supposed to be finished. Then all of a sudden on Fri it's in line to be painted. And then all of a sudden the headlights arrived on Tues,the day I was supposed to leave. I can't even begin to express how outraged I am with your business. A business is built on their word and to me it seems as though your business should be reconsidered. I have been lied to and ignored. I have been robbed of a part of my life that was supposed to be adventurous and exciting and you turned it into a nightmare. This business should be ashamed of themselves and reconsider who works there. Infact when I called the GM and left a message saying it was urgent and time sensitive, no one called me back. I mean come on. The GM? Really?! Unless you are from the top chain of command I do not want to talk to anyone from the "region". I want corporate.

Need to improve on following up on return calls. Although I called inquiring a few times, I was told I will call you back with an update/status, but never received the callback. In office, customer service was very pleasant and professional.

Satisfied customer!

My car was kept 2 weeks longer than it should have. I was not updated on th progress. I was lied to multiple times when I called asking when it would be finished. I was told on multiple occasions the car would be done on that day that I called (saying that the car only had to be cleaned which was not true.). It was really bad experience. Your repairs team had absolutely abysmally atrocious customer service.

Very efficient and helpful

The job was professionally done. The staff was pleasant and helpful. The car looked clean and tidy inside and out.

Very professional and friendly excellent service

Communication was not clear and corrections were not made after I called and left a message. Clerks acted as if didn't know what I was talking about. Too many details of this very bad experiences.

The customer service team at Geico, Signature, and Enterprise were all very attentive and professional. The work was done well in the end, but a few missteps made this process inconvenient and likely cost either Geico or the insured more money, as this work was not being paid for by me. I received a text at 4:30pm on Thursday indicating my car was ready and to expect a phone call. I didn't receive the phone call until the following morning, and could not pick up the car by 5:30 on Friday when the office closed, due to my own work schedule. I offered to pick it up Saturday but learned this was not an option, so I had to keep the Enterprise rental car we had arranged in advance, after the initial adjustor had indicated he could not promise that my car would be ready Saturday. The rental process was easy enough. Unfortunately, the car given to me had a “low fuel” warning light on, which Jennifer waived and indicated I could return at this same level. This was very kind, but I still needed gas and incidentally filled up the tank at my own cost because I wasn’t sure how much gas I would need for my use that day and didn’t want the next driver to experience this inconvenience. Very easy to return the rental at Signature Collision NW Monday, which I really appreciated. Unfortunately, the pin stripe had not been put back on my car when the work on my door was completed, so my car was not actually ready. I waited an additional 15-20 minutes while they quickly put the stripes back on. I appreciated that the work was done in the moment, but this did make me unexpectedly late for work, which my office did not appreciate.

Exceptional service. I was very pleased with the professionalism of the team and with work done on my car. Frankly I was surprised at how good the experience was. Service was delivered in record time. Thank you!

This was the easiest, most coordinated, professional experience I have ever had with an insurance company. It makes me grateful to have my insurance with Geico!

Seamless transaction, would definitely recommend.