North West Signature Collision

Thank you

It took a little longer than planned and I was disappointed to find that my car feels as though it’s driving worse than when I took it in. Any speed over 10 miles per hour feels like the car is wobbling. I’m concerned about driving the vehicle at accelerated speeds. It feels like the car is pulling in different directions.

Your service was just what we were hoping for: courteous, efficient and thorough. Many thanks.

You guys did a great job on my Mustang. The damage is completely gone without any imperfections. The car looks new. Thanks for your expertise! Worth every cent!

I am very impressed with the personal touch as if l was the only client. Robb took extra steps for the questions l had in following through to give me the answer.

Everybody did a great job, thanks

I rate signature collision as a 10. Every aspect was excellent.

From the beginning to the end..you guys made me feel like I was your only customer you kept me informed you made sure my car was in perfect condition even cleaned it up for me on a scale from **** to 10 you are off the scale I'll do business with signature Collision anyday

I had a perfect customer experience at Signature Collision. Special thanks to Max and Robert!

Staff was efficient and professional. Excellent service.

Thanks For Great Service

Everything was great

The repair was originally scheduled to be completed by 2/28/2019 when it was dropped off on 2/19/2019. However, the completion date keep pushing back further and further, from 3/08/2019, then to 3/12/2019. During this period of delay, little to no information was provided or informed. Finally I had to contact the repair shop's manager, per se, Noe Tobar, to learn that parts ordered to fix the damage were ordered correctly and repair has to be hauled, this was on 3/08/2019. I was thoroughly disappointed that I was not informed of the process till almost 30 days into the repair to learn the details. Noe promised to contact me by Monday before closing to update the repair status or when I can actually pick the vehicle up. At 4;18pm on Monday, 3/11/2019, the front desk receptionist called and left a voicemail informing me of my vehicle, which is ready to pick up. I had my vehicle serviced with Signature Collision Centers through Geico Auto Repair Xpress multiple times before because I valued the transparency, convenience hours, and the timely service it offered. But I can't say the same this time around.

Customer service was outstanding!!

It took several calls to even get through to someone to make an appointment. The receptionist was less than helpful and if you were not located so close to my house I definitely would have gone elsewhere. Your texting system gives misinformation about completion dates - it would be helpful if it gave correct info, especially since getting info via calling is frustrating. Also there seems to be no one answering the phone at the Enterprise desk.

The car service was done wonderfully, no complaints there, however I do have issue with the customer service I experienced at the center. The front desk receptionist had the worst attitude. When I arrived for my ppoinfnent she had me sit down after I filled out my paperwork and then wait for my turn. There was no one else there waiting, but I sat there for almost 30 minutes. The adjuster came out to help me and I made sure to tell him how long I had been waiting. I looked over at the receptionist and she didn’t seem apologetic or anything. Then when I picked up my car today, she was just as bad. She was on a personal call when I came in so I had to wait until she hung up. She asked me my name and when i gave it to her, the phone rang again, another personal call, so she took that, then hung up and couldn’t remember my name. Then she yelled across the room for the gentleman to come and get my keys so he could pull my car around. She then told me what was owed, so I handed her my credit card and then she received ANOTHER personal phone call while the transaction was completing. I think she needs some customer service training. I didn’t feel like I was being valued as a customer.

The car looks great. The rental worked out well

The staff was extremely courteous, professional and helpful, they were quick to answer any questions I had. The work was done in a timely manner and I was very pleased with the results, my car was returned to me like it looked when I purchased my car new. I highly recommend signature collision for your body work needs. Thank you

Fast and responsive

Noe was great, and let me access my car after it had gone into the shop to grab something that I had left in there by mistake. I got frequent updates on the status of my vehicle’s repairs and was very please with the end result of the work.