Autonation Collision Center Winter_Garden

Roger and the team did a terrify job in completing the repair in a timely manner.

Totally professional team from quote to completion of work. They kept me updated throughout the process and the work was first class. I can not tell that I had the work done my car looks new again. Thank you for your professional work

Roger was great! Very helpful and knowledgeable.

The whole process ran smoothly, including arranging the rental pickup and my car was ready a day earlier than promised. Pro job!

My Vehicle was repaired and delivered as promised. It looks like it was never damaged

The whole team did a wonderful job and excellent customer service.

Excellent job,keep me updated of the progress, excellentcourtesy people, very happy, thanks.

Great job again! Everyone is wonderful and helpful and the work was done timely and well.

Can you please call me, I'm noticing since the collision my muffler sounds loud. ****-****-xxxx Thanks, Amy

The vehicle was delivered earlier than expected and done to perfection. I am beyond satisfied and will highly recommend your facility to anyone needing a repair.

Having used AutoNaton Collision before with excellent result,my experience this time around was similarly spectacular.Roger,the agent handling my claim was couteous,know-ledgeable,informative and very helpful. I was also provided timely updates regarding the repair. The job was completed ahead of schedule and above all I'm well pleased with the result. Thank you.

The Mr. Christopher Hadley professionalism was remarkable. Communications was excellent by telephone and email. Workmanship of the repair done was superior. Delivery was on date and time promised. Autonation Collision Center of Winter Garden are an asset to their profession, i will them again if ever needed. Thank you for your service. Regards, J

As usual, Chris and the other team members did an outstanding job on our car

They were very friendly and polite throughout the whole experience. I was very pleased.

Great service, friendly, courteous. Thank you

Chris was very enthusiastic and helpful during the process time.

very good job everyone was great to work with

Great place very happy

Customer service was horrible, specially from Roger. Upon arriving to get my vehicle it wasn't properly repaired and it also had incurred new damage to the same area that was there for repair. I notice this damage and asked Roger what happened. He stated that his technician damaged it during the initial repair and that he would order the part and as soon as it got in he would call me. At that time I notice my liftgate wasn't working and that was one of the main reasons the vehicle was there. I informed him that it was most important that the liftgate was repaired immediately because I transport my mother medical equipment (specifically her wheelchair) Roger immediately became agitated and said" I told you I would order the parts and would call you when they came in. Clearly I was upset because my vehicle was there for over ten days and wasn't properly repaired and incurred more damage. On top of that, they even left material that was used to repair my car inside the vehicle with residue on my belongings. (I took pictures).Throughout the whole ordeal Roger was insensitive to the situation. I expressed that I wasn't happy with his customer service and the way I had been treated by AutoNation staff, and in the manner in which they handled my vehicle. He then brought up me having to pay 120.00 for a service in which wasn't related to the accident as to why I was angry, as if my vehicle hadn't been there for over ten days, my liftgate wasn't fixed, and more damage had been done to my car. I was in disbelief! He also stated my my vehicle was dumped on him by Chris(his exact words) and he wasn't aware of the liftgate issue however, it was written on my invoice and had just failed to be repaired. Overall, my experience was horrible with AutoNation. There was way too much miscommunication amongst the staff regarding my vehicle. They were insensitive as to the obvious reason why I was not satisfied by the mishandling of my vehicle. I didn't even receive a notice from the manager trying to rectify the issue. I expected more from a reputable company like AutoNation. Due to my horrible experience I will never use this company again. Teresa N

I can't express enough how satisfied I am with my decision to choose Auto Nation to fix my car. I have used other companies in the past and have been left disappointed. Chris Hadley was exceptionally proficient, professional and most of all made me feel comfortable and informed throughout the entire process. Thanks Chris!!!