Abra Auto Body Repair of America - Naperville

Very helpful..very friendly.

Communicated on progress of the repair, easy to schedule, professional and helpful.

thax for timely communication

Took 11 days for a three day repair. Left my car on Monday and they didn't look at it until I started calling( was told in Monday that they would all me with a final amount) never got that call so on Wednesday I started calling finally got an adjusted amount 2,050 on Thursday. At that time they said probably Monday .. Called Monday to get a call back to tell me tues maybe.. Got a call Wednesday at 4:45 telling me that it was done not enough time to get there in traffic so I picked up Thursday and the bill was around 2,500. The repair was fine the fumes in the car remain been driving around with windows open -seems to fine. I had complained to State Farm and was supposed to get a credit to my rental car bill. Hertz Billed 308 my credit card for rental for which I have no receipt and I have not seen a credit. Left s message for hertz mgr and waiting on a call back.. The big excuse was that people were sick, for which I had some simpathy, but come on they did not see me as a priority and I honestly think that if I hadn't bitched it would still be there... This will teach me to be a better driver...

So far so good. Shawn kept me informed of the progress of my repair, even though I was on vacation. Shawn was polite, informative and helpful. The receptionist is a great representative of your company with her smile, warm welcome and friendly conversation. Sorry, I did not meet anyone else but they must be equal in quality because of the atmosphere. As a sideline, this email was addressed to Steve, my husband. Should have been addressed to me, Nancy Dalaskey. Oops. If ever needed, I will return. I will also highly recommend Abra and your fine service.

Great service and terrific customer service. I was well pleased and very satisfied with the service.

I always felt informed, important and well cared for. The team does a great job!

Your overall service was excellent

Great Service and Experience.

Amazing company and amazing service!!

Very happy. This has been by far the Greatest repair I have ever had on my car. Know keep in mined Iam 73 and have had a lot of repairs in my life time. I traveled for a living so I had some fender benders. The team at ABRA were Great and very understanding. Shawn was by far the Best person I have ever work with. He did everything he said he would. As a company you should be proud to have these people working for you. I can see why State Farm ranks you number one. I personal will tell everyone who needs a car repaired ABRA is the place. Thanks for the Great Service.

Both Frank and Amy are top-notch professionals with excellent customer servies. Would definitely do business with ABRA again.

It was a very nice and great experience working with ABRA.

You guys are awesome!!! Thank you so much. Great work, quick repair time, and never any hassle! 100% satisfied

Hi guys It was a very peasant experience in bringing in my highlander for repair ..the office staff were really nice especially the madam who greets people in the front desk and Mr . Shawn .The way he explained the repairs and also the breakup of the estimate was easily understandable.mainly the way they greet the customers and the way they talked to me made me feel really comfortable and immediately I felt that my vehicle is in good hands . Good work . This is the first time I am writing a compliment to any place I visited. I really wanted to say thank you and please keep up the good work . Mrs .Selvaraj

Great customer service! Very helpful and attentive.

Great customer service!! Kept me informed on progress and exceeded my expectations. Thanks.

Good Job.

Everyone was professional and courteous. The car looks very good. Thank you!

From beginning to end my experience was excellent. Everything was handled in a professional manner. I greatly appreciate a job well done! Merry Christmas!