Rose M.
Vehicle Make : Chrysler
Great service nice people to work with very pleased Thank you again...
Jennifer C.
Vehicle Make : GMC
Everyone I spoke to, or who called and left a message if I wasn't able to answer, was comoletely wonderful! They were all very kind and friendly, and kept me informed of each step that my baby (my truck) was in. All of this occurred in the process of me moving from the Aurora area to Crystal Lake, so it could have been completely hectic, but they provided nothing but ease for me.
**** J.
Vehicle Make : Dodge
When I picked up the car I noticed a scratch in the paint. I mentioned it and they fixed it right away. Everything looks good and I enjoyed talking to the staff. Everybody there seems happy to be there. The whole experience was very smooth and easier than I expected. I appreciated the daily text message and Bob called often to keep me informed.
Noha E.
Vehicle Make : Kia
They did an absolutely fantastic job on my car. It looks practically brand new. Thank you!
Karen T.
Vehicle Make : Chevrolet
They were very professional and kept me informed.
Brian A.
Vehicle Make : Chevrolet
Thanks to all who had a hand in repairing our Chevy Malibu. It was done quickly, efficiently, and the car looks better than when I brought it in. I was also impressed on how well informed Abra kept us about the repair process and that it was done by the guaranteed date. Thank you all (especially Bob, who kept in contact with us the entire time). A, 10/10, 100% satisfied
Bryan P.
Vehicle Make : Honda
My car looks great!
Thank you
Amanda S.
Vehicle Make : Honda
The employees kept me updated via text and telephone regarding the progress on the repair of my vehicle, and Bob explained what kind of parts would be used in the the repair. ABRA worked with the rental car company so I could drop off the rental car at ABRA when I picked up my fixed vehicle. My car looks better than it did before my accident, and is running very smoothly. I also greatly appreciate that my car was completely cleaned in the inside when it was returned to me, and the office staff was friendly, too. Overall, I am very satisfied with the with ABRA.
Arsen V.
Vehicle Make : Nissan
Great service
Julie S.
Vehicle Make : Nissan
I was very pleased with the phone updates I received. All of the staff were very knowledgeable and professional. All around a good experience.
Thank you for being so incredibly helpful during a stressful time. I would definitely recommend this shop to family and friends.
Jose G.
Vehicle Make : Volkswagen
Super awesome communication from them, felt like the guy that I spoke to (Nick?) actually gave a **** about my car and my overall wellbeing, making sure I was okay after the crash. I like the texts updates too. I felt like cleaning my interior was too much. Appreciate it, but it was really dirty in there.
I would say I would come back but I don't plan on smashing my car again. But if I do then yes this place is the go-to
Lucero R.
Vehicle Make : Toyota
I really liked the costumer service. They constantly kept me updated on what was going on with my car, also the final result of my car. It looks just like it did before if not even better.
Ryan C.
Vehicle Make : Nissan
My car looks brand new! You guys did an amazing job, and you were one of the nicest groups of people I've ever met. Thank you so much for fixing my car!
Keith W.
Vehicle Make : Cadillac
Everything exceeded my expectations. Their work was done ahead of schedule and it looks great everyone was friendly and very informative of what was going on with the car very good experience . Will highly recommend to friends and family
Jeffrey/michelle B.
Vehicle Make : Infiniti
Whole process was great. Easy to get in to for an estimate. Rental car pick up/drop off was easy. Kept me updated, answered all questions, and did excellent work. Nice touch with mints and air freshener. Everyone was also friendly. Made a bad situation easier to handle. Thanks.
Sharon M.
Vehicle Make : Ford
Estimated time was two hours...finished in 45 minutes! Great!
**** T.
Vehicle Make : Nissan
We were very happy with the service and care we received while our car was being serviced. Thank you.
Greggory B.
Vehicle Make : Hyundai
Would not want to take my car anyone else. Appreciate the updates, fast service and quality work.
Janine R.
Vehicle Make : Nissan
Great service at the Crystal Lake location. Bob Did a GREAT job of keeping me updated on my car. When I picked up the car, it was perfectly clean in and outside, air freshner and even mints were in the car when I picked it up! Amazing job. Will recommend to everyone!
James M.
Vehicle Make : BMW
Everything was seemless from the time I contacted USAA. The Abra team was professional and friendly and explained the process thoroughly and my car looks like the fender bender never happened! Thank you!
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