Abra Auto Body Repair of America - 801 Frontenac

We had a wonderful experience with Abra. The service was terrific and I would definitely recommend them to others.

Very good job and completely satisfied. I will definitely recommend to my friends.Thanks again to Mr. Shawn and your staff. Venkiteswaran.

Every employee i had. An interaction with was pleasent and helpful. It seemed like everyone was put me and my car first altho they had many customers. The front desk secretary was more than attentative, efficient and respectful to everyone including myself. I would reccomend this location to anyone. Thanks

We are very happay for de wonderfull personal attention and de car is the best repair he is wonderfull and beautifull Yoj are the best!!!!!

Very satisfied

The Naperville location on Frontenac was amazing! From the moment I brought my car in they made me feel like their only customer when I know they have dozens of cars they are consistently working on. They constantly kept me updated through text and phone calls. One of the best experiences I’ve had in 35 years driving. Thank you Abra! Mark R

Thank you for the repairs. Danny did a great job with communication:

The BEST repair service I have EVER recieved!! THANK YOU! Yolanda B

Completely satisfied with the repair, the was very communicable with me on the repair.. only **** item that I am concerned about would be that when my truck was towed in to ABRA Naperville, there was a Dwalt Mitre Saw stand strapped to my ladder Rack on the truck, when I picked up the truck once the repair was finished, the Dewalt Mitre Saw stand was missing... I am awaiting for a staff member to call me in regards to this missing Item...

Great work

Awesome customer service! Loved the text updates!

Vehicle updates to customer were frequent and appreciated. The staff were always avavaivle for questions and feedback. The facility was clean and tidy. Payment processing, follow up paperwork and customer interactions were extremely good. The vehicle was beautiful repaired on time or before the time the company said it would be. Five stars across the board here.

Everyone was helpfu and knowledgeable! Even though it was busy when I got in, everyone was still positive and kind. Great service by all!

Quick, quality work

We would definitely use u again & recommend! Thank you for quick turnaround & outstanding service!

Easy drop off and pick up. High quality work.

Frank was wonderful to work. Hopefully I’ll never have an accident again, but if I need to have my car fixed again, it will be by Abra.

Thanks for quality work and professionalism

One B pillar vinyl wrap was removed to paint the rear passenger door. None of the other wrap was removed, not was the wrap replaced that was removed to match the other 3 pillars wrap. This makes the truck look odd and not pre loss condition. I am unable to remove the other wrap myself for lack of a heat gun and 0 degree temps. The truck should be returned as it looked before accident.

I was presented with my insurance verification- $500 deductible. I questioned it, knowing I had paid $1000 in the past. The (very nice) woman that was doing my paperwork stated that the had verified the benefits specifically, therefore it was correct. I signed the agreement stating I would be responsible for $500 payment upon completion of the work. Upon car pickup, I was told there had been a mistake- one set of paperwork said $500 due, the other set of paperwork said $1000 due. I had to pay the $1000- which, is understandable. However, there was no option to split payments, there was no understanding the hardship this has placed upon me, no offer to rectifying the mistake, and no apology for having misinformation. I am responsible for my own benefits- however, I DID question the change and was specifically reassured that the information was correct. If this wouldn’t have been the case, I would have no one to blame except myself. Again- I paid for a good service and am happy to pay what my insurance obviously has me pay, it was my choice after all! But, to go from one number to twice the amount- I feel I should have been given the option to do a split payment as recompense for the mistake that was made. I’m a consumer that relies on the expertise of the business I’m working with. Apparently false reassurances were given, but I had no way of know it at the time. What’s done is done. I still will use Abra because of their excellent work and great staff. But please- make everyone aware that IF there is a big difference in what the paperwork says and the customer says- address it then and there OR halt the process until verification can be reobtained.