Freeman Auto Group Collision Center

I'be already told James about the lack of verbal communication regarding the status of my vehicle.

Earl and Denise did an outstanding job very sympathetic to my needs. Thank You to everyone.

Everything looked good except for a clearcoat run on a part of the bumper cover. Mike is working with me to bring the car back so he can take it in for a repair of that defect. Will need to work out an acceptable date to do that which will need to include a loaner car.

Backup camera does not work after body shop work, will call to schedule repair. All else went very well.

Everyone there has been awesome - communication excellent

I really like the updates every few days. I was also completely satisfied with the quality of the work done. The entire process from initial drop off to pickup was convenient to my schedule.

You guys are awesome!

Job well done! Thank you so much! Susan

Denise and Dominque, at Freeman Toyota, were very helpful. But the Irving location didn't deliver the car on the day they said they would. I was told Friday 03/31/17 and it wasn't delivered. When I called on Monday 04/03/17, Dominque called and was told they were putting the gate on si I felt like they lied about it being ready. When I called again Tuesday 04/04/17 morning a subject that works at the Collision place in Irving said he was on his way back to the location and would find out the status was on my car. I then got a call from Marcos at the collision place who advised he didn't know why it wasn't delivered Monday because it is ready. I explained that I could only pick it up in the morning time since I work evenings. He advised it would be delivered Tuesday morning if he had to bring it himself. I was able to pick it up by noon.

The team kept me updated every step of the way and always answered any questions I came up with. Thanks to all

It was a stressful experience that should have been thoroughly explained prior to the repairs done on my car!

Very good service.

Heather kept us informed and made the process very easy.Thank you

Missed my csr. Glad it was omly gone a little over 2 weeks. Marcus was very attentive.

Everyone was more than helpful!

I would just suggest that they don't armour all the mats. It made them extremely slippery!!! Having the inside cleaned was very nice though.

Greatness

Denise and Dominique were excellent!

The car looks great but it took way too long over a month.

Excellent work, top to bottom