Freeman Auto Group Collision Center

I was seen quickly and promptly.

- told insurance company would be there Monday, I had to call to get them to go thursday and was not given any updates they had not been by yet until I called to receive an update - wrong parts were ordered so it was delayed - car was scratched so it was delayed - I do not believe I was taken seriously, when I would ask questions they would run around them with answers that had nothing to do with what I asked - I constantly had to make calls regarding my status when I was told I would get my vehicle the next 4 days in a row

Denise and Bill were awesome to work with. Well indeed send businesses to them. Thank yall very much

Great customer service

Was very happy with the service the Collision Center was able to deleiver way ahead of schedule.

Issues with my van were never corrected by Freeman Collision center. I brought my van back several time and the problems were never resolved, or re-done.

Denise and Bill are amazing! They are 2 of the reasons i come back to toyota!

I was real happy with the repair once again thank you for always taking care of me. Your detail services are great and my FJ was clean and smelling good. The truck looks brand new all over again.

Josh was very knowledgable and extremely helpful. Gave me updates every step of the way.

I do not have my car yet. 6weeks

No complaints! Everyone was great and the repair work was well taken care of.

The Mazda 6 emblem on the trunk lid was applied crooked. And there were some scratches on the interior that were not there prior to drop off

Tammy H. was terrific! Thanks for being so organized and quick with the repairs.

Extremely satisfied. Joshua is a great employee.

Take 2 months to fix a small damage. Toooo many times reinspect, reorder parts. After return the car. I have to drive back again. Because you forgot to wire "smart key enter" on passage side! Unbelievable! There will be no next time!

Mostly satisfied. I haven't seen my SUV yet it has been a long wait.

Dale did a great job coordinating the repair of my husband's Honda. He made sure the repair was done on time to our complete satisfaction and kept me apprised of the process, responding promptly to my calls and emails. I was very pleased with the result and would definitely consider using Freeman again should the need arise.

I appreciate the effort that Clarence Lane put in to insure that it was done right.

I was well please with them keeping me updated on the progress of the repairs and even though they had a hard time with the insurance company they still tried to satisfy me as the customer. That meant a lot to me. Thanks Joshua

I am actually very happy with my total experience, that is until I was picking up my vehicle and checking out at the front service desk. Without going into extreme detail, I would just highly suggest that your service representative (I believe his name is Brandon) get a refresher course on multi-tasking and customer service. He was busy filling out papers upon my entrance, and instead of looking up and acknowledging me, he made me wait. Then he finally proceeded to ask me if I was here for something. He didn't know where my car was and pretty much said Josh handles all collision aspects. Since he said Josh's car wasn't in the lot, he instructed ME to call Josh. I kindly said I would not since I thought that was not MY responsibility. He is the one who works the service desk and represents Freeman. Although on the phone later, he failed to acknowledge other customers who came up behind me despite there inquiry. Again, my time was fabulous, at least until the last 20 min of my experience.