Frank's Collision Center

Very pleased with the quality work you provided & thank you!

We are satisfied with the work completed do to the accident and the damage to the drivers side door. While the vehicle was in the shop for those repairs we chose to have some scratches on the rear of the vehicle repaired as well. those repairs we were not happy with. first, those repairs were only partially completed when we arrived to collect the vehicle. We were told that all repairs had been completed. We had to return the vehicle at a later date to have the repairs on the rear completed, which was an extreme inconvenience. We were quoted several different prices for the replacement of the emblems that needed to be removed to complete these repairs. While we understand that miscommunications can happen, there were several time when the person responsible, the estimator, did not return phone calls or respond to emails. While we could look past this once or even twice, it did happen multiple times. In the end, we are satisfied with the work that was done, but very unsatisfied with the service we received from the office persons we worked through. We were given "wrote", by the book answers to each issue which lacked attention and customer service. regarding the emblems that were removed- we asked to have them returned to us as they were our property and could have attempted to reuse them. While we were told, and understand that the maker classifies them as "single use items", we asked for them to be returned to us and we told time and again that they were "single use items" and had been discarded in the trash. In our opinion, when a customer is asking the same question over and over, you don't give the same answer... you apologize and attempt to make it right. It felt as though all they were trying to do was cover the mistake for discarding the items and never attempted to "make it right. You say you want completely satisfied customers, but not once in our dealings with this representative did we feel as though they wanted us to be "satisfied". Again, as to the work... we are satisfied. As to the interactions with the office representative we are very Unsatisfied.

Everything okay Just had ti get air in some tires after the reo=pair. Lite went on low tire pressure

Your team is great and did a wonderful job on my Rav 4 ! Thanks so much for your very good work

Pablo was very helpful and knowledgeable. A pleasure to work with.

missing fasteners on rear bumper apron!

I was very happy with the repair and the car was cleaned and looked great. Thank you for an outstanding job.

I have a tape mark on drivers side door, I used phone number on desk for when I was their no one in the office, I showed the mark to service manager because I had to come back to pick up license plate holder that had to be replaced. She had told me to just take a picture and send it to Shaylee and leave my number because Shaylee was out of the office. I still haven’t heard from her or anyone.

All good!!

Frank's did a nice job with communication and fixing our car. When we noticed a crack in the paint after picking it up, they quickly buffed it out and all is well now.

Super price and super quality service

Frank's has always done an excellent job, and the employees have been very friendly and helpful.

Omar ****is the most professional and helpful Service Advisor I have worked with.

Frank's is the best! Very organized, kept us updated with the repair status and fair pricing. Thank you!

The staff at Frank’s Auto Collision was friendly, professional and finished my repair ****-day early. My Ford Ranger looks great and hopefully I won’t be in any accidents and need any further repairs…but if I do, I will be back for sure. Thank you!

The place I go

I am still waiting for some parts to be properly installed. I expect to get an appointment next week the finish the work.

This is I believe the 3rd time we’ve used Frank’s to repair damage to our WRX/STI and once again we were very please with the work, and the time we had to be without the car. Frank’s made everything very easy for us by allowing us to drop off and pick up at the Lake Forest office. Angel and team always do great work and if something is not right they will make it right! Thanks again.

Everything looks great thank you.

We are very happy with the level of customer service and the auto body repair work. Thank you.