Craftsman Collision USA - Long Beach

Very friendly involvement nice people. I also liked the update, knowing the progress of the repair was important. This my 4th time I used your shop and it was another good experience. My vehicle looks great. Thank you.

Great customer service, kept me updated throughout the whole time my car was there.

Great customer service! Jason was awesome, and stayed in contact with me throughout the repairs. It was a painless process and my car looks amazing! I will definitely recommend this spot to my family and friends. Thank you Craftsman Collision!

The BMW was returned to me with a scratch that was not there when we left it. The manager at the shop told me Jason did NOT note the scratch because the car had water spots! When I asked who was above him he told me no one; he was the boss at that location. If I wanted to complain I could go to Canada where the owner is at!!!

I can't tell that anything ever happened to my car. The job they did repairing my car is fantastic.

We are very satisfied with the work done on our dad’s vehicle. We are repeat customers. In both occasions, Joshua, our service representative, was very diligent in working with us and making sure our needs were met. Thanks Josh!

I had all my questions answered and the employees I worked with made the process easy.

If you would like to email me at I am happy to share with you photographic evidence of the poor craftsmanship

Great team environment. Always updated on status and couldn’t have been happier with the results.

Excellent service. Communication was on a daily basis. Very friendly and professional. Would most definitely recommend them!!

Thank you for finishing in a timely manner. I really appreciated the constant updates and I was really impressed with how clean my car was when I got it back.

Our truck was completed on time. First repair shop to do so. Everyone was nice and let us know what was going on. Thank you!

I now need to return on Tuesday for repair of a spot you repaired incorrectly. It is a big inconvenience for me. I also noticed the lens on the right rear same bummer is etched or has streaks, maybe on the inside. I was unable to clean it. Your staff has remained very professional, but I am not happy that the repair is incomplete and to my satisfaction.

Although a minor accident, I was crushed when the car I had for a month was hit. Went to 4 places for estimates, but the reviews for Craftsman were wonderful. Amazing communication. Heard all my concerns and exceeded my expectations. Work was completed ahead of schedule. Thank you Josh, Claudia, and the people working behind the scenes to make my car whole again. Beautiful work and a lifetime guarantee, can’t beat that!

I was impressed upon entering your business. Wow. So thinking you folks are above your competition stared from there. And that was certainly how I felt with every contact with the three outstanding people I delt with. My pleasuable experience was because of the amazing service these three provided. That would be. - Claudia Reyes. Jason Marett. And Michael Godfrey. Oh my goodness - each of these wonderful people are why I have been and will continue to sing your praises - smart kind professional caring sincere drdicated to you and the customer as well - can't beat that. Kept me informed and updated st all times. Answered all questions. Respectful. Seem pretty happy to be there. I had a health problem that last minute stopped the pick up of my truck for that day - and all three of these folks responded by helping me reassuring me all is good. And showed genuine concern. What a great experience after the accident. Thank you

I really appreciate how genuinely nice everyone was at craftsman. Claudia texted me updates every day which was great. My car was ready early and looked really fantastic. I will definitely recommend you guys to friends and family. Thank you

"By Far and Away", the best communication I have ever received when needing to have work done on my car or " any reason",,and the work honestly look flawless!! Thank U All Again!

Left a google and yelp review You guys are great Made the process easy to deal with

Just picked up my truck today. It looks great. I was notified of the progress as the work was done. They also finished ahead of schedule. Hard to expect them to do better than that. They are a 10 in my book

Everyone was professional and courteous. Work was excellent and speedy.. Efforts to keep me informed were appreciated. Clean well kept facility.