Pacific Elite Collision Centers Downey West

I had a great experience everyone was very professional and i was keep informed on the completion of my car. Thank you so much for all the updates.

Thanks again for the scratches repair of my car. It looks as good as new. Pacific Elite team did such agreat job with my car.

Today 5/13/2016, I walk in at 5:15 pm,to pick up my car, I was excited to know my car was ready,I walked to the receptionist,I said hi,I'm here to pick up my car,she asked for my last name,I gave it to her,then she said go take a seat,so the main Lobby was full so I sat on the side by the facing her of the main entrance, I thought she was looking up my information, but she wasnt,she help the people that was head of me,that was fine because they were first,then a new costumer comes in and he goes up to her and she helps him out like I was invisible,and I wasnt there at all,she takes his information, and helps him with his vehicle, she didn't tell him,take a seat, she attended him completely, then she started talking to him about his car,I waited and waited for 45 min sitting there,she ignored me soon bad,I felt like I was getting discriminated,I felt like ****, I didn't deserve that from her, I'm a costumer, my insurance is paying for the service, I picked that place because I wanted good costumer service, I didn't need to pick you guys,but I did, she treated everyone else like costumers and even the one that walked in after me, how I know about that costumer that walk in after me because he was at hertz the car rental place, I finished returning my car, he was next to get return his, then I see him walking in to pacific elite and gets attendant first while I was there first,we both had the same reason, picking up, her attitude in the beginning with me was awful, I was discriminated,ignored, and lied to, she maid me believe she was looking my information up, but she didnt, if I had to rate her from ****-10, I would give her **** for really bad costumer service, I waited to long and I was getting up set,I got up and walk towards her,I said is my car ready,while she was having a conversation with the costumer,she had the nerve to asked for my last name again,after I gave it to her earlier 45 mins earlier and after she skip me and help others, that showed that she didn't look me up,she push me to the side and didn't care about me,I wouldn't go back, I'm talking my service elsewhere,I don't need that. I had 2 cars fixed there, im not taking them back there, my money is going else where, awful receptionist the blonde lady. I might look young but there's no excuse to treat someone bad, I'm a human being like everyone else, that should be treated with respect, not humiliated.she did see me sitting there, in the 45 mins, she didn't want to help me, she shouldn't be treating young people or any age like that, I'm a paying costumer. Bad review because she made my day awful.

PacificElite Collision has the most satisfied customer service I ever had in my life ... They will answer any questions that you ask them ... And the receptionist that worked at the front was so kind and very respectful every time I went there ... And Edgar Jr. Was very respectful person to me when I was there to look at my car ... He always gave me feedback on my car every other day ... I haven't seen any other company that did that ... And the workers that worked on my car did a very very excellent job on it ... Couldn't believe my eyes when I saw it ... It look like a brand new car to me ... And I just want to thank Edgar Jr. for his excellent customer service for every time I was there ... I would definitely recommend to all my family and friends to go there for any body work ... Thank you for making my car like new ... God bless all ... all of you guys should get a raise... Sincerely Israel Romo

Great customer service. Thank You

Great customer service! Agent/Technician always had my best interest at heart and actively sought out ways to save me money. I cannot thank them enough for treating me with respect and care. Thank you.

Very thorough with information regarding my car and the repairs being done to it. And the staff there are very friendly.

Ken was great, my car looks new, like it came out of the dealer again. I work with Lyft, and as soon as I got home I took pictures of the car the inspection sheet 5 minutes later they activated my account again. Thanks Ken

It was a great experience. Will definitely do business with you again. Thank you

Everyone at Pacific Elite was polite and friendly. My vehicle was repaired quickly and I am grateful for the voucher I received for the rental car while my car was being repaired. My car looks great!

As has been my experience with you several times in the past I am very satisfied with your work and your service.

Exelente lugar el personal muy amables atentos un lugar donde volveria a ir y lo recomendaria los trabajos super limpios muchas gracias...........

Great follow up and great customer service.

I was very satisfied with the work that you do to my car, I was very impressed the fastest you do, thank again and I give you 10 0/0 and every thing ????????

Extremely satisfied that I kept upto date with the job status of my car. And I loved the texting feature. Also the team did a great job at repairing my car

Very happy with the experience. Hector answers all my questions and I was receiving updates every day, good service thanks

Good job !

Love this place, repair my car in 4 days and looks brand new again. Thank you for cleaning the inside and outside, looks sharp and shine. Thanks again for the professional work done to my honda, excellent work and customer service. We both beyond satisfied with the marvelous job. Thank you Mr. Ken for updating every steps regarding the repairs. Much appreciated, Thank you, Thank you, and God Bless.!! Mata

I am very glad I chose to use Pacific Elite to do the body work on my Mercedes. From the very first day I went to get a quote to the day I picked up my car, the service was exceptional. Eddie was very courteous and helpful in answering all my questions and Hector was first class in delivering my car wen it was ready. I did not get the names of the ladies that assisted with my paperwork, but I will not forget the excellent customer service that they provided. Thank you all for being a top notch company.

Everyone was very helpful. Job well done.