Kenwood Auto Body - Gaithersburg

Took care of car the young man in the office answered all ny questions. Loved the text messages.

Keep up the good work

It was a very simple process and very quick service.

I would recommend more status updates to your customers. I had to ask for status updates. Thank you.

Thanks

Everyone was kind and respectiful. My car was washed and very clean . I was very happy. Thank you very much! You have a great team! The repair job was done great! Everything!lookedgood!

Overall, we are very pleased with the work done by Kenwood. Paul did our estimate and was prompt, helpful, and knowledgeable. Julie was great. Friendly and excellent in following up with us. We cannot say enough good things about the customer service. We have used Kenwood several times and they have been consistently good. In fact, they discovered damage that neither the insurance estimator nor I saw initially and took care of it ... Delivering the car on the day promised. Bottom line, we are very pleased with Kenwood.

Very friendly employees and prompt service.

Excellent job and great customer service. They even fixed some of the superficial marks on the car that I had missed noticing.

Your service was exceptional. My wife was very excited to see that our Hyundai AZERA was put back into like-new condition. The paint matching was excellent. I could not tell it from the original factory job. Job well done. Ray Ihndris

Paul offered outstanding customer service. My car was ready a day prior to the estimated date in excellent condition. Scale of ****-10 I would rate Kenwood 10

I appreciate how quickly you were able to fix the car. You understood how important it was to me to get my own car back!

Amazing job!Great people to work with!Beautiful work done on the car. Will definitely send referrals!

Great job thank you.

Fast and thorough repairs done ahead of schedule.

Completion dates kept changing without explanation. The shop was not good about following with me. I had to reach out for updates.

Though there were some issues with parts availability which caused frustration on both sides the folks at kenwood were professional and pleasant throughout the ordeal. thanks to both them and usaa's claim rep for eventually finding a part for our car and getting us back on the road. I would recommend you to anyone I know, despite the fact that repairs took far longer than anyone expected you did not give up, I am quite sure that this was a loss or break even if lucky job for you, it takes a lot of perseverance and fortitude to accomplish a repair like this one without ending in an adversarial angry relationship and you could not have done a better job. once again thanks,I would recommend you to anyone.