Cooks Collision Of Brentwood

Justin was very professional at all times and made the initiative to explain everything that was happening to my car even when I didn't ask. Pam made filling out paperwork a breeze. All around great staff and excellent work on my car!

Window's don't work, control on driver's side stuck. While at 55-65, front-end shimmy, needs balance or alignment.

I was never notified when things changed or work completed. Donald was very unresponsive and lacked any proactive service what so ever. I received multiple blank emails from him. Twice I had to call to see if my car had been completed. After attempting to pick it up the first time, the work had not been completed and he said it was no big deal they just didn't buff a part of the panel. I asked him to correct it and he said it would take a day. Four days later I finally called was told it had been comleted that same day. Some of the scratches were still there. I asked him to complete the work and again they had to buff it. For the reputation I honestly expected a more profession job on my car and better customer service. The woman in the front was wonderful though. Kudos to her.

I was initially told my car would be in the shop for a minimum of 5 business days, which made me sad because I love my car. I got a phone call 3 days later saying it was ready to be picked up. I was so excited to have my car returned to me sooner than expected. The entire staff was very courteous and professional and it made for a great experience, considering I had just been in an accident. I went to Cook's because the other driver's insurance uses them, but I would go there on my own knowing how great they are. Thank you!

The job wasn't fully done and I believe further damage was caused. Went back today to have it corrected and manager was rude and unprofessional and didn't have any helpful information. Not having access to photos and other important information is bad business, especially when you are telling a customer that it didn't happen. You don't turn away a customer because you don't believe a mistake didn't happen. You don't waste a customers time and gas making them come back to fix a mistake that is likely your fault. Saying you didn't do something when you obviously weren't present for the whole job is horrible customer service and bad business. My car was obviously painted and the claim was it wasn't and a part wasn't replaced, two false statements arguing with me when we didn't come in with an attitude just sure something wasn't done right. If I was the owner of a company I would have someone better trained to deal with negative situations in a management position. I went through the walk through with the estimator and Geico and noted all damage in paint, multiple issues can be found that weren't there prior to service.

Superior customer service and the technical skills necessary to make my car look new.

Excellent service good people

Completely satisfied! Job well done!

Cooks Collision is a 5 star auto body workshop. I will never try another nody shop again as Cooks has the best services

Excellent customer service! :)

Job done ahead of time/very nice

Very organized and efficient

Service was great, professional and I was kept up to date with the status. I never had to call once to check on vehicle.

The car looks great and the team was very friendly throughout the process.

Nice work.

It was good. Cars looks great and I appreciate you guys cleaning my car and replacing a headlight.

Excellent job Cook's Collision!!! David Salinas is awesome!!! We were treated like family. I was hesitant to leave our truck at first but David reassured us that he'll update us everyday about our truck. He texted us everyday. It's like leaving our baby with the a baby sitter ????. Thanks for taking care of our truck!!!

Job well done..all employees were very nice... Very satisfied with the work

The staff was very friendly from when I walked in till I drove off. I felt very comfortable

The repair was done in a day.