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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 152 reviews 84%
4 star 10 reviews 6%
3 star 4 reviews 2%
2 star 6 reviews 3%
1 star 9 reviews 5%
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(All Vehicle Makes)
Annmarie B.
Vehicle Make : Audi
1 out of 5
5/22/2024
Original estimate was way off in time and cost. Completely unreasonable amount of time in the shop to be fixed
Garrett S.
Vehicle Make : Chrysler
1 out of 5
5/18/2024
Terrible customer service aside from Nate. Still have not had our vehicle detailed even after leaving it for a whole day...to be detailed. Waited 68 days to get our vehicle back with issues still present. New issues surfaced from work that was done. The list goes on.
Jameel W.
Vehicle Make : Mitsubishi
5 out of 5
1/25/2024
I received excellent customer service
Austin S.
Vehicle Make : Dodge
5 out of 5
11/27/2023
Quick service, and I appreciate the detail work!
Amal A.
Vehicle Make : Chevrolet
5 out of 5
10/10/2023
Great job and got our SUV back early
Jill G.
Vehicle Make : Toyota
2 out of 5
11/30/2022
In order to get any information about my car, I had to go through a manager. My claims representative wouldn't call me back and was never available to take my calls. I needed additional work done and he wouldn't help me. But the manager helped me. She was great!
Vicky H.
Vehicle Make : Infiniti
2 out of 5
5/28/2022
See lengthy note submitted with regard to my last Chaz 5th Ave experience. Hopefully those are read and not just filed.
Cwo Patrick.
Vehicle Make : GMC
5 out of 5
3/28/2022
*OUTSTANDING* IN EVERY RESPECT CONCERNING "QUALITY".THANK YOU!
Ray R.
Vehicle Make : Volkswagen
4 out of 5
1/22/2022
Outstanding Service, kept me informed as to vehicle process of repairs, awaiting parts etc. The company coordinated between the Insurance company and the Rental Car company. No confusion or additional concerns. Quality Team of Professionals. Thank you.
Andrew T.
Vehicle Make : BMW
5 out of 5
12/17/2021
none at this time. thanks.
Tara M.
Vehicle Make : Volvo
1 out of 5
12/9/2021
The repair is beautiful, however, I was notified to drop off once parts were ready. The vehicle was in repair 2 days. Then it was noted you didn't have the color to paint, and it sat an additional 7 days waiting for paint to be ordered, arrive, and be applied. I paid out of pocket $170 for this failure to confirm paint stock before scheduling the repair. I couldn't pull into my garage because rentals have all season, not snow tires, and I slid off of my driveway hill 6 times the first day before I gave up. The shops oversight cost me money, safety, and time, and I was told the standard millennial statement "It wasn't our fault." The difference an apology for an oversight can make is tremendous.
William B.
Vehicle Make : GMC
4 out of 5
11/20/2021
Great job done in a timely manner!
Nicholas F.
Vehicle Make : Ram
4 out of 5
11/10/2021
The staff is friendly, attentive, great communication, letting me know, either by text , voice mail or phone the exact status of my truck. Oh ya, finished on time as promised.
Nicholas F.
Vehicle Make : Ram
4 out of 5
11/10/2021
The staff is friendly, attentive, great communication, letting me know, either by text , voice mail or phone the exact status of my truck. Oh ya, finished on time as promised.
Amanda C.
Vehicle Make : Toyota
5 out of 5
10/15/2021
Chaz made the process of fixing my car as easy as possible. It was a difficult time during the pandemic and the lack of rental cars, but they were a pleasure to work with. A human always answered the phone and that person was always helpful. I would definitely use them again.
James W.
Vehicle Make : Ford
5 out of 5
9/18/2021
Great service and very customer oriented.
Romona B.
Vehicle Make : Ford
5 out of 5
9/1/2021
Great job, thank you.
Christopher E.
Vehicle Make : Chevrolet
5 out of 5
8/20/2021
Great staff and excellent work!!! Highly-qualified and will recommend
Paola M.
Vehicle Make : Jeep
5 out of 5
8/18/2021
Absolutely loved the service I received for my jeep, everyone was absolutely friendly and knowledgeable.
Gary G.
Vehicle Make : Kia
4 out of 5
7/16/2021
I was thrilled to get my car back all clean inside!

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