Service King North OKC

Service King Team was Great from Start to finish with Tiffany Willingham estimating,explaining and setting up the drop off date.Lei tran took over and kept me updated via text on the status was in and out promptly.Dropped off Monday at 10am Picked up Friday by Noon.All of the staff were helpful.

Car looks great. Got it back early even. Tiffany was great.

First time doing business with Service King. I told my wife the other day, "I have been impressed with the collision repair company that USAA had on their recommended listed."

Great service! Super nice employees! Thank you!!!

Our van sliding door was slightly damaged in an accident over the holidays. There was a dent, some scratching and it made a strange sound when opening and closing. When we brought in our van for an estimate, we were told they would need 8 working days. When we dropped off our vehicle for repairs on the morning of February 1st, we anticipated having it back on the 12th, possibly 13th if you didn't count the day we delivered the vehicle. The next day we checked the status online, the estimated pick up date was the 16th--12 working days later. We immediately called our service representative and told them this would be unacceptable as we were leaving the morning of the 15th to drive to our much anticipated vacation. Our representative told us this date was inaccurate and reassured us it would be done in plenty of time, in fact she said it would be done by the end of that week (meaning the 9th). We were reassured, trusted her expert advice, and made no change to our vacation arrangements. The morning of the 14th came and went and still we had not heard a thing from Service King. We called to see what time we could pick up our vehicle that day and we were told it would not be ready until MONDAY the 19th. I reminded her of our previous conversation (which she had apparently forgotten) and she promised to hustle and have the vehicle ready the next day for pick up. Unfortunately, she said it would probably be the afternoon of the 15th. We were unhappy to push back our departure time, but our only option was to wait. The next day (the 15th), instead of a pick up time, we were told the vehicle would not be ready until the following day (the 16th). Now we were very frustrated. We had made our vacation arrangements long ago and family was coming from across the country to meet us there. Having to push back one more day was extremely infuriating. The final straw came Friday when we were told that the car would not be ready until Monday the 19th, hopefully. Our vacation was officially ruined. Having to tell my children they would not be going on vacation or seeing their cousins was crushing. My husband planned a business trip to leave Tuesday morning, anticipating we would pick up our van Monday night before he left. You think we'd learn. It wasn't done then either. Finally Wednesday afternoon it was done and we went to pick it up. We had to wait an additional 30 minutes for a final something or other to be applied to the car. When we got the vehicle home, we realized that the damaged door had been cosmetically repaired, but was still making strange noises. Back in we went to have it fixed. After two hours of sitting in the lobby, it was done. This whole process was utterly ridiculous and entirely infuriating. The repairs to be done were not time sensitive to us. It ran just fine. We had been driving it with the damage for 2 months. If we had been told from the beginning that it would take 3 weeks for our car to be fixed, we would not be angry. We simply would have waited and scheduled to do it after we returned from our vacation. To go one step further, there were many days after our initial phone conversation for the staff to monitor the progress of our vehicle and keep us updated as to the status. We understand things can go wrong and you get behind. If they would have had been honest, at any point in this repair, and told us they were swamped and there was no way they would have it done in time, we could have made arrangements to finish the repairs another day, or get a rental car, plane tickets...something. But we were literally forgotten and then strung along. It is clear to us that our vehicle, lives, and time were of no importance to this staff. We were just another car to be fixed and profit to be made. I cannot, and will not, recommend this Service King center to anyone I know.

Le did great!!

Very friendly and professional staff. They worked quickly and kept me informed along the way.

It was a smooth process! Thanks!

Great service. Excellent workmanship. Very satisfied

Good job! Thanks for taking care of my baby.

Kim was not only uncourteous but excessively inconsiderate and rude. Firstly, Kim told me I would have 24 hours from the notification of my vehicle repair to pick up my car without getting charged extra (she notified me of this on Thursday Feb8). She also mentions that if I'm notified on Friday, I can come pick it up on Saturday (This was also notified to me on Thursday). However, once I get notified on Friday Feb 9 around 5:30PM, I ask Kim "So do I have 24 hours from now to pick it up like you said?" But she says Service King closes at noon on Saturday. So clearly I did not have 24 hours to pick it up and she MISinformed me of that on Thursday when I dropped my car off. I also made Kim VERY VERY aware about my extremely busy schedule with my work and school in Tulsa and it having to be a little inconvenient for me to go back and forth between OKC and there. Even after me clearly stating that and her clarifying and promising me that I would have 24 hours to pick my car up, she (at the last minute) tells me that I actually don't have 24 hours. On top of all that, what really shocked and horrified me about my communication with Kim was not even this. It was her very subtle but not so subtle hint of rudeness when I described my other life obligations besides having to get my car fixed. Sure Kim is from Las Vegas. Sure she has been on really long road trips in the past. Sure she has traveled to Tulsa as well and it only feels like "an hour" to her compared to her long Vegas travels. But while I'm not expressing too much happiness about the fact that I learned at the LAST MINUTE of the lack of my 24 hour allotment to pick my car up, she MINIMIZES and BELITTLES my concerns and stresses of the other obligations in life. During our conversation on Friday at 5:30PM when she tells me that my car is done, I say in a mellow tone "Okay I guess I'll get started tonight and head over to Edmond," Kim, instead of simply empathizing or maybe restraining herself from saying anything says "Well it's only an hour ride!" (its more that an hour ride). To which I reply "Yeah but I have work and school and no parents in town to help me with picking my car up" to which she RUDELY exclaims "You have school on Saturday?" That crossed the line for me. I responded in shock saying "No I do not have school but I have tests and projects and meetings and WORK." I was shocked by not only her lack of ability to simply empathize if she doesn't understand the pressures that another human is facing but on top of that, try to subtly but very obnoxiously call me out as if I was lying or exaggerating about my OTHER obligations in life such as school or work and the time and money it takes to travel back and forth between Tulsa and OKC. I work 15+ hours a week plus attend Graduate school as a full times student and just because I don't have school on a Saturday DOES NOT MEAN I do not have deadlines or tests or projects or presentations or homework to do! And Kim, instead of even trying to be even a little understanding, rather offends me by minimizing my school and work stresses as if I'm exaggerating or lying about them. This is not even bad customer service, this is lack of basic human decency. I work in a retail pharmacy and I work with customer service every day and I'm blown away by her behavior. Forget the notion of "customer is the king," whatever happened to respect, courtesy, decency, and MANNERS? This is not something that has to be learned through customer service training, this is simply common sense and politeness. I only take my time out to write this about Kim so that Service King can make sure she does not treat other customers like this because it is BEYOND horrible that at your most stressful and lowest, someone minimizes your problem as if they are no big deal and treats you with disrespect.

Excellent work. Looks brand new.

Great job great people !

Friendly service and my car done early.

They did a great job and my car was fixed quickly.

It was such an easy process. Everyone was Friendly. They kept me up to day on what was going on with my repair.

Le’s professional and friendly attitudes were outstanding. His “people skills “ are outstanding also. Repair Dept. did all they could do to give me the best product without having me sustain unwarranted expense. I would happily refer friends & neighbors.

Excellent service. Best I have ever experienced. Tiffany is outstanding.

Very nice and professional. Thank you Service King.

Kim did a very good job keeping me updated on the status of my car repairs. I would recommend Service King to friends and family.