McCollum Auto Body - Portland

I was very dissatisfied with my experience with McCollum Auto Body. Specifically: The shop initially entered by car as a total loss, which resulted in additional stress and anxiety after the accident, as well as several hours of research into looking into new cars, reviewing the valuation, and scanning all of my repair receipts to the insurance company to then find out several days later that you entered the code wrong into the system and that it was not a total loss. While I understand that dealing with insurance claims requires time, the time and stress incurred during this incident was completely unnecessary as the car was not actually a total loss and that was a gross error on the inspectors part. I stopped receiving email updates from you for several weeks, and when I inquired about this it was discovered you had transitioned to text updates and had entered my phone number into the system incorrectly. I provided you with my updated number and then still did not hear anything. It wasn't until I received an email asking why I wasn't returning your calls that you realized you did not update my number even after I provided the correct one. This delayed me picking up my car for a week. I was finally told that my car was ready and went to pick it up to discover that you had not replaced the lug nuts that were removed from the other tires in order to put back on the tire that had popped off so that the tow truck could transport the car. I specifically pointed out these missing lug nuts to the estimator when I first went to the shop. This resulted in over an hour of my time again unnecessarily wasted and I was unable to leave with my car. Ultimatley, my car was at McCollum for SEVEN weeks and due to the multiple errors hours of my time were wasted with unnecessary stress and anxiety.

Everyone was professional, the whole experience was efficient and easy, and the work on my vehicle was excellent.

I felt that when I came to pick up my car after the repairs i was ignored and checkout was incomplete... no one explained what was done and no one was there to answer questions I had about the repairs.

Had a great experience! Would recommend!

Good job good paint match and good service

Amy honestly was the best. She made sure I was completely satisfied with everything and that all my needs were met. She went above and beyond my expectations. I have never had better service from an auto body shot. Definitely will be a returning customer whether it’s to get my car detailed or the scary thought of another accident. Thank you so much Amy.

Excellent service from all team members!

The the service team was prompt and helpful

Please see angies list review or u may call me because i am more than dissatisfied with the end results

Staff was beyond friendly and had the whole plan mapped out right before me. I just had to walk and listen. Was super convenient having enterprise right there as well. I’d go back there anytime and recommend them to anyone. Thank you!

My car repair was scheduled the same day I called in - I received texts every few days letting me know the progress of the repairs - I was able to pick up my car one day after the estimated day of completion -

My car was fixed in time and on budget. Excellent customer service by everybody involved. Thanks.

This was a great experience from the minute I walked in. Service was great, people were freindly and most importantly very personalized. Afterwards, I noticed I had lost my work I'd lost my work ID badge and called back. They searched every where I had been during my visit! I would hate to have my car hurt again but I would not go anywhere else to fix my car if that happened.

The work done on my car was quality, it looks great! And I appreciate your team advocating for me with the insurance company.

I really appreciate all the communication on the status of my repair.

Awesome experience that was easy and painless! Great staff that sent updates and walked me through the repairs! Car looks great and even came back clean! Thank you for your attention to detail and the quick repair! Will defiantly recommend!

Not take forever to fix my vehicle. And act like it's not a big deal. The communication could have been better as well.

Many thanks to the entire crew!! Extremely rare to experience awesome customer service and I feel special :)

Very good job very helpful people I will bring all my Business To McCollum from now on.

Service was timely, staff was friendly and helpful, there was great communication via text messages with frequent updates on the status of my vehicle, the quality of the work is excellent, and I have already recommended McCollum to a member of my community on a local community page on Facebook.