McCollum Auto Body - Portland

The whole Geico/Mccollum/Enterprise integrated experience was very smooth. Everone's orientation to customer service is much appreciated. I like the daily updates on the repair status.

This is the second time we've used McCollum Auto Body and are again completely satisfied with the quality of work, quick turnaround, and communication. We will totally use them again for all of our repair needs

great work and fast.

The customer service was excellent giving updates all along the way. The job fixing my car was fast and done right. Highly recommend!

Everyone did a great job, and it was done ahead of schedule. If needed would definitely use you guys again!

Thank you for completing my vehicle and treating it well.

Fast service!

Great communication and solid staff!

I texted you with my comments

Great job! So nice to hear status every day. Thanks again

You’re work looks great. I like being kept appraised of the work status and what’s going on. It makes any delays more acceptable.

The staff was respectful and had a good work and communication ethics.

Took longer than initially quoted but less than in progress estimate

Tried to pick up my Mazda today. Still found dents on where the accident occurred. Door gasket clips were broken as well as door panel was found loose and seems like broken door panel clips as well. Rear door sill area found under paint and scratches l. Returned car back to McCollum for further repair

Great Job!

Except for the front right trim piece that we talked about needing to be reattached, everything looks wonderful. I wish they would’ve looked at anything out of place, but they did not. Other than that I am completely satisfied at the service and the satisfaction level is 100%. Excellent job!

Personnel were all great. Processing very smooth. Car looks great. Only flaw was car was ready over two days later than initial target.

Came in Saturday, got estimate for $****,081.....very basic fix. Even though it was slightly more than my other estimate I figured I’d go with what appeared to be smaller local business. Upon drop off the next Tuesday the gal informed me that they’d call if anything changed with job as “98% of the work ends up being more than the estimate”. I said, wow this seems like a very straight forward project, no other cars involved, no engine damage, no frame damage.....just a larger dent in the end. So off I went thinking nothing about the conversation. Sure enough, later that day I get a call saying that it was underestimated and would be $106 more. It was the “sorry, but the damage seemed more than originally thought”. At this point what choice do I really have? Especially for just over 100 bucks. My time and hassle is worth more. Anyway, I got to thinking.....does this body shop really only get 2% if it’s estimated correct? That’s 2 out of 100! And to call and say it’s $106 more? I’m a business owner and I’d never risk irritating a customer over an 8% increase due to my employee not estimating correctly. If it was something where major damage uncovered other major issues, then yes let’s discuss the increase. But $106 more when it was a straight forward job? In the end it didn’t settle well with me. Maybe it would have hit me different if I hadn’t been told “98% of estimates” end up being more. Sounds like it’s time to either train or get better estimators..... Feel free to call me. Derek L

Great service, great repair job, outstanding experience and company. Not much more I can say.

I love your team! One thing about me is in very observant, I can't help it. Something that stood out the most was how well everyone moved as a unit. Everything just was so in rhythm from begining to end, not only with me, but as I watched others come in, they didn't wait to be greeted and there was never confusion on who should help or be doing what. To be honest, I really was amazed, like if I had my own business, that is the staff I would have. You all were awesome!!!