Service King Downtown Nashville

Fast service.

My car took twice as long as it should have, without so much as a phone call from service king. When I finally got my car back, it had brand new scratches that now having to go back again to get fixed. Worst service I’ve ever experienced anywhere. Will never go back.

They went above and beyond to get my car done. I have only noticed a couple issues with the car and that is when they replaced the drivers door their tool they use to Pull the inside door panel off ripped the panel. There is also still a knock in the front end from the accident that is noticeable when turning the steering wheel backing up. I appreciate the hard work everyone did for us

It was my first experience with any type of collision repair so I wasn’t sure what to expect. Matt was very reassuring and hear me up to date as to the progress. It was a week late due to the Toyota parts but it now looks great

Great communication

All went very well and made for an easy process getting our car repaired.

Very satisfied, they kept me updated l really appreciated that

U guys are so stuck up and rude amber is by far the worst when talking to her customers she should be fired

Fast, professional, courteous! Job well done.

The service rep I had was absolutely fantastic. She helped explained the process and was patient with my questions. It showed that she really not only cares about job but also the customer.

Service King repaired the dents on my car and it looks like new.

Great experience from start to finish. I have to be honest that at first I was hesitant to allow Service King to service my vehicle based on the reviews that I saw online. Lindsey was a great help and kept me updated regarding the progress of my vehicles completion. The repair looks flawless. I am a very satisfied customer. Thanks for the service.

Very good service and seems to be repaired well

To start, the automated notifications about the car status were not accurate. It’s my personal opinion that these should not be sent to customers if they are not providing accurate updates. I received a message at 9am that my car was almost done and i'd be notified in the next hour if there were any issues. I hadn't heard anything else all day, so i called around 3pm. When i called to confirm the car was ready i had to call back 3 times to have someone give me a straight answer about the status of my car. They sounded surprised that I’d received a message which made me think the car was never going to be ready. However they said it would be one of the last ones done that day. When i went to pick up the car, the repair was laughable. I demanded that they keep the car an additional day because their initial "attempt" at fixing the car was not satisfactory (ie a screw fell out after i barely touched the splash screen and the “repaired” bumper the bumper was not lined up properly leaving a gap between the headlight and bumper, and there were chips in the paint that were not there when i dropped the car off). My second attempt to pick up the car started with a mid-day call (around lunch) to check the status. I was told i would receive a call back shortly.... I did not hear back for three hours. At 2:55pm, I received a call asking if i was on the way (even though I'd never been told the car was actually ready or heard back after my call). This time the work was correct and completed, with the exception of the chipped paint that they tried to tell me was from my driving the car less than 2,000 miles. Ultimately the bumper was fixed (minus the chips in the pain of my BRAND NEW vehicle). The process was very painful and will not be returning for any future work.

On time completion with 100 % customer satisfaction

I appreciated the knowledge and courteous manner we received while the car was being repaired. Very impressed! Many thanks for the excellent repair of my new Avalon.

Very satisfied with the way Ron handled everything and the excellent work Bernie did on my car.

Great customer service! Matt is great from Geico.

Great job and fast service. Thanks

Everything was great