Service King Downtown Nashville

Service King kept me up to date regarding the progression of my repairs. I loved the fact that I could rent a car right on the premises. In addition the paint job makes the car look better than it did prior to the accident. Thank you, Service King for a job well done!

Very friendly! Great service! Thank you.

First impression of my vehicle was that it was filthy except where work was per formed and where other imperfections where highlighted. Your competition, Lyke Nu washed my whole vehicle and that left a great impression on me. Because my first impress wasn’t great with you, it caused me to scrutinize more. The work was signed off but not completed. The OEM decals where not installed and the paint is bubbling.

Thanks for a job well done

Great, as expected

My vehicle model is a SE. An LE grill was installed. Unacceptable. Not sure how this error passes through the quality assurance process. Needless to say I will be calling to have the car repaired correctly as soon as the shop opens at 9

Service was perfect. I'm actually thinking about changing my car insurance. Great job!

The local staff was great.

I had to wait a day for the GEICO adjuster appointment, but everything at service king was great after that.

:)

When I picked up my car, someone had accidentally placed a government decal on my car. After stating several times that it was in fact my car and no I don’t work for the government, my car was taken in the back for detailing to get the sticker off and several scratches on the right side of my car. The GM stated there were several cars that looked like mine so it must of been placed on the wrong car. I appreciated the apology. When I left, I went to plug my phone into the charger, only to realize that my charger was stolen. When I got home that night to get my son’s toys out of the backseat, I then realized that some tape rolls from the repair shop had been left in my car...

Very professional atmosphere. Were able to repair car in a quick manner. Very satisfied.

Well done crafmen ship at work thank you

Great job all around from Service King! My only issue was with Hertz. I was told not to worry about calling Hertz, and that Service King was going to call Hertz and all I had to do was wait for them to pick me up. I guess Hertz calls an Uber or Lyft to come pick the passenger up which was not communicated. Turns out I was supposed to be on the lookout for a lyft or Uber but was never told ( I was just minding my business sitting in the office), so Hertz ended up getting mad at me because the Uber they called for me said I never came out, cancelled on Hertz, so they got charged, etc. Pretty big debacle for a major transportation chain eh? Just saying...might be something helpful your desk person can mention to customers you know are using Hertz. Let them know they should be receiving a text message from Hertz and to lookout for a ride share on the way or something like that. Give better direction. You guys were great - but probably not ever going to use Hertz again if I can help it. cheers!

I was completely satisfied.

Who ever did the repair, did a very excellent job! I’m satisfied with everything. Thank you Service King and the team!

Everyone was honest and helpful up-front and the repairs were excellent.

The whole process was so easy. My car looks great. Would definitely recommend Service King to anyone

Mike was awesome. I live in South Carolina and my daughter lives in Nashville. I was very concerned about how long she would be without a car. He really helped expediate the process and could not have been nicer. I will definitely let USAA know how happy I was using Service King. Thank you so much! Mary Dunn

Very nice job