Service King Downtown Nashville

Well done!!!

Kasey Meeks was very nice and attentive. She communicated with me very well!

Service and communication was excellent as always

My experience with this location was absolutely fantastic! Etta was a pure joy to work with, very professional but personable at the same time. I will be returning to this location if anything else were ever to happen to my car.

Car repair was done quickly and professionally. I was kept informed on the progress of my repair. Everyone was very nice and helpful.

Thank you for making it so easy to get my car repaired. Having Geico and Enterprise both right there made it quick and easy! The people in the office are kind and professional. I got updates about my car regularly and it was ready a few days earlier than promised. The repairs look very good. A great experience!

Larry (especially) and the rest of the team we’re fantastic! I would definitely recommend Service King. Thank you!

Repairs were timely and I way kelt infored via text. They also did a wonderful job washing my car.

Love the updates. Everyone has been helpful. Will recommend

My car looks good as new, there are zero complaints there. However, I received numerous text alerts as well as a phone call stating my car would be ready by around the end of Friday afternoon. Upon calling to confirm on Friday, I was told it would definitely be ready by Monday morning. I called Monday morning to confirm, and was told it was just waiting to be looked over. I heard nothing back until I called a second time around 2:30 in the afternoon. I was told it still had not been looked over. I finally heard back by 3:30 pm saying it was ready. Again, no complaints on the work done on my vehicle or the friendliness of the staff (which is top notch), I just would have preferred to have a more accurate prediction of when my car would be ready considering I did not have a rental car during this time. Perhaps tweaking the computer system that manages the texting alerts or a better communication between staff and customer. Thank you.

I was well taken care of and if I didn't have to work 17 hours could have picked it up on Friday. I will come back if needed. I will be in to have it reconnected, the part under the front that just 'came off or is loose as I was told I could do on Monday.

Etta was my serivice advisor, and she kept me in the loop no matter if the update was major, minor, positive, or negative. She treated me like I was the only customer you had. The customer service can't be beat, and knowing that the lifetime guarantee on any work done is there, I have no doubt that you stand behind your work and will fix something if we didn't catch it the first time.

The process was seamless. Having Geico Insurance and Enterprise Car Rental at your location made the whole ordeal of being in a car accident much less stressful.

Everyone was friendly quick and professional. My car looked amazing and I was in and out in a matter of minutes. I give them a two thumbs up

Mrs. Lindsey is THE BEST!!! Very professional and her team did an amazing job repairing our vehicle. The estimate amount of time was off (it took 20 days to repair as opposed to the 10 they first told us), but it wasn't an easy fix, and it is totally understandable. Thanks for the great service!

So happy I literally hugged the person who helped me

Repair was quick and professional.

I’m satisfied with the work, I’m not okay however with the delivery time. Almost 6 weeks is entirely too long for what was done.

The customer service I received from Service King was some of the best service I’ve received. The staff was welcoming, and took the time to thoroughly explain the process of repair to me. I felt personally cared for by the staff, especially Mike, who sat with me to field all of my questions. Thank you to thbya staff at service King inn Downtown Nashville for your help and consideration!

Great service, excellent work. Kept me updated every step of the way. Highly recommend their services!