Service King Downtown Nashville

Awesome service

Repair estimate went from 4 days to 7 days to 14 ****/2 days. Too long. Plus, we didn't receive any phone calls to keep us informed.

Amber was my contact person that helped me with my repair and she was absolutely AMAZING every step of the way. She was so thorough on her initial inspection, getting down on the ground to look under the car for damage, looking under the hood and all around the car that once she gave me the initial estimate, it never changed. She kept in contact with me daily about where we were in the process and what would happen next and when the estimated finish date was. When we picked up the car when it was finished, it looked AMAZING! She went above and beyond to make sure we were more than satisfied with the end result. I own a business and I see people all day long and will repeatedly tell the story of her exceptional customer service!!

Excellent service, my car looks better than before . Thank you Tim for the amazing work and superb customer service!

Where to begin, my car was hit by another driver running a red light in the back corner on the drivers side. The wheel, back bumper, and side panel were effected. This repair took over a month. I was sent a text message saying the job was 68% completed over 2 weeks before I was actually picked up my car. You all pushed it back probably 3 or 4 times each time for at least a couple more days. Then once I was finally able to pick my car up, you all didn't even put the new wheel on. I trusted everything was done right, but when I got home and inspected the car, the beat up wheel was still on my car. I drove it back and the description was "ohh shoot we have it in the back" and told me to come back in the morning because the mechanic was gone. So I had to come back the next morning before work and wait 30 minutes for them to put the new wheel on. The lady I worked with was very nice, but obviously my experience was less that satisfying.

The repairs were completed with efficiency and professionalism. Great job. Thank You, Carolyn J

Great service

Very nice, friendly employees. My car was ready as promised and looked great!

Great, friendly, caring service by Amber. Finished fix appears to be perfect. Very painless (except for checkbook) experience. Well done.

Amber was really great and handled everything perfectly for me

The customer service was second to none! All of the staff was very professional & courteous. I was kept updated on every aspect of the repair. My car was ready when promised and the work was superb! 10 stars!! I would highly recommend Service King to anyone.

The staff was professional and I liked getting text updates on the status of the repair. Amber was very helpful in keeping me informed on the timing of the repai and also coordinating with the insurance adjuster. It was very convenient to access the rental car at the site. The repair work also looks great, like new. Thank you!

Great service

Amber did a great job keeping me abreast of the work

It took 2 extra days to get my car back due to there being no detail employee. The body work was wonderful. Due to the inconvenience, I would not consider using this particular Service King again.

I was so excited to see.how well you matched the paint. As my car is 11 years old I know what a difficult job that can be. The blending is incredible. Thank you so very much.

The body repair was great. However there was another problem when I picked it up. Please call me. ****-****-xxxx for explanation.

Considering the work I needed done, it took too long to get my car back. I was told the work would be done between 3-5 days. I needed my bumper to be repainted and to have some small scratches on my truck lid to be bugged out. The shop lost my bumper which likely contributed to the delay but I was kept in the dark on the matter for nearly **** week. I was given a complimentary rental only the day before my car was ready. The day I picked up the car, the buffing service for the trunk lid that I requested had not been done at all. The car was quickly taken back to have the scratches from the trunk lid removed. The labor cost for the buff service was taken off but that didn’t make up for the loss of a car part, not actually having completed all the work and the poor communication. I would not recommend Service King to anyone.

Great service!!

The service was excellent and time appropriate. The communication was excellent. There are still scratches on the door handle, but overall, we are very satisfied.