Service King Downtown Nashville

Grest job on my car

I have never experienced such terrific service and customer attention in my life ! You guys are simply the best. My car looks brand new!

Etta, I think that's how you spell it, was extremely nice and kept me informed through the entire repair. Two thumbs up for great customer service.

Service/repair was professional and efficient.

Your whole team is awesome. Everyone had a smile on their face the whole time. Etta also needs a raise lol, she has a great personality!

The whole experience was awesome. I got my car back exactly before the accident and it was done in no time. I couldn’t believe how fast I got my car back. I would definitely use Service King again.

Thank you the van looks great. You all did a great job. Other than the confusion on the text messages about when it will be ready and about the payment it was an okay experience. I received several text stating that it won't be done until March 7th. Then I got a text saying it was going to be ready that day on March 1st. Then when I called it was a confusion on the payment and that I had to bring the first check with me that was sent to me. So I didn't make it down that day bc I didn't get the check. Didn't make it down Saturday because of that confusion and I had class and didn't know you all close early at 12 noon. I brought the rental back that Monday morning and there was confusion on who's paying the extra two days in the rental. I felt like I shouldn't be responsible because I was told I had to bring the payment which I never received and it was resubmitted to Service King later. So Geico stated he would talk to someone that was out with sickness about the payment and get back with me. So Enterprise put the balance/ payment on pending. I already paid extra for the insurance and the wreck was not even my fault. So I didn't like the cost that I had to pay out nor did I like the confusion but again the van looks great and I am satisfied with the outcome. Thanks!

The drivers side mirror is no the correct one for my car.

Did a great job.

I enjoyed working with Sam. She was amazing and helped me through the process as quickly as possible. She also made sure I understood everything going on.

I was treated with respect and understanding of a difficult situation.

Nationwide sent me to you the first time, and now I TELL them you are the one I want. I drop it off and you call me when it's ready. It is just that simple. An accident is stressful enough. With you guys, I can relax. I KNOW IT WILL BE A PERFECT REPAIR, and it ALWAYS IS!

I was constantly updated. Customer service was exceptional. They walked me through the process, kept me informed, and were honest and courteous every step of the way.

Quick service , professional staff

Everything was great!

N/A

Lindsay was great

Edda was incredible! The whole team made the process so easy and I was so impressed with the customer service. Hopefully I'll learn to back up with more awareness and won't need to come back, but if I do I wouldn't mind interacting with the team again!! Seriously, great job everyone!

They were really really great. They got my car repaired super fast and kept me updated about every step of the process and what was going on with my car. I would absolutely go to them again!

Service was great. Everyone I talked to from Service King was Great and appear they loved their job. Everyone was Very informative! Great Job!!