Lynn V.
Vehicle Make : Toyota
My experience with Abra was extremely good. From the friendly and efficient people at the desk and the rental car procedure, the timeliness of the repair and the quality of the work. I was very impressed. Great management and procedures!
Derek W.
Vehicle Make : Kia
Very fast and thorough with my car repair. I was kept up to date on an almost daily basis of the status of my car being worked on. Would highly recommend. Friendly staff and a painless process with working with my insurance company
Earl K.
Vehicle Make : Honda
Great customer service. Every one was very nice. All should be proud there of their work.
Craig B.
Vehicle Make : Cadillac
At abra, I experienced poor customer service, and low quality work. The scratches they buffed out of my car are still visible. I regret that I trusted Abra on Florist Ave with my vehicle, and at this point I wouldn’t recommend Abra to anyone. This is by far the worst experience I ever had dealing with a body shop.
Sarah M.
Vehicle Make : Volkswagen
So friendly, amazing and fast!
Ligeia C.
Vehicle Make : Hyundai
I was told my car was ready to arrange time off work to pick it up and the sanding was obviously rough and a part of the bumper protruding. The car was kept until it was repaired on Monday. I could not rearrange my schedule again so ants closed and I had to return my rental find someone to transport me home that evening and take me to pick my car up in the morning. I arrive to get my car and the rough patch was mostly repaired and the bumper was evened out but both rear mudflaps were not screwed in completely. So I had to ask them to screw them in all the way. This was a huge inconvenience. As a medical doctor that does some home visits I need reliable transportation. It was disheartening to attempt to pick my car up twice withour being able to take it immediately due to subpar workmanship. Very disappointed.
Kristie H.
Vehicle Make : Chevrolet
From the start to finish the whole team was professional, experienced, understanding, and absolutely amazing. I couldn't of asked for anyone or any establishment better to take care of my car. She looks absolutely amazing and I'm truly grateful for all the time and hard work that went in to fixing her. Hopefully I won't need to ever go back but if needed I would hands down. Thank you to all of you!
Ricky H.
Vehicle Make : Chevrolet
Very good on repairing cars... looks like new
Derek A.
Vehicle Make : Ford
Was initially quoted that entire door would be replaced. Door wound up being repaired and looks/works well. However no one alerted me of this change in plan until after work was completed and I was observing the vehicle. Overall cost wound up being the same for repairing door as the cost of a new door. Seems to me a repair should cost less for the customer. Or else what is the point of repairing the door vs. buying a new door (other than it saves Abra money)?
Was told repair would take 3 days. Repair took one week total.
Quality of work is good. Lack of transparency and lack of proper expectations are areas for improvement.
Janet M.
Vehicle Make : Honda
Ashley is excellent team member! Adds LOTS of value. I was very impressed with her knowledge and abilities. Very thorough!
Receptionists very polite and helpful.
Very positive experience.
Will recommend ABRA.
Merrick W.
Vehicle Make : Chrysler
I thank your team did a great job.
Ameenah T.
Vehicle Make : Volvo
You guys are all awesome! Everyone has great customer service. Also my truck looks great! It was wiped out and cleaned when I got it back, it’s the small things that matters the most!
James E.
Vehicle Make : Subaru
I appreciate the professionalism and quick work of your organization. Thanks, James
Diondre H.
Vehicle Make : Chevrolet
Great experience from the customer service to the actual work on my vehicle. Every one was friendly and helpful and my car looks amazing. Thank you Abra I'm already referring people to you and planning to come back for more work done on my car.
Gary C.
Vehicle Make : Toyota
The body work was great and the bumper was replaced and also looked great also. Thank you guys for all the great work you did.
Cheryl L.
Vehicle Make : Hyundai
I really appreciated that they took care of all the insurance needs, car rental and kept us up to date on every aspect of the cars work. They were very polite, and didn't make me feel foolish for asking anything.
Catherine C.
Vehicle Make : Ford
Service was great. Friendly. I believe her name was Tamika- made call for me to insurance co and called right back to give me info! Thanks!
Paula H.
Vehicle Make : Saturn
Very friendly, thorough and informative
Carletta M.
Vehicle Make : Jeep
The windshield I requested (the factory model) was not used - instead there was a basic aftermarket windshield installed. Geico called me and promised it would be replaced. Also, there was rain leaking inside the car - it has never leaked before so I suspect that something was not reattached firmly after the repairs were complete.
Talisha A.
Vehicle Make : Lexus
Vehicle was half way done and I was not informed of this before I went to pick my vehicle up. Went there and my car had to be left there because of unfinished work.
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