Claire K.
Vehicle Make : Volvo
When my car was finished, staff called the wrong number to tell me, and I didn't get the message until hours later. I lost the chance to pick my car up same day.
I asked not to be texted, and you have sent me 2 texts.
Besides this, both staff (Lisa and Paul) were exceedingly kind and courteous, and I'm happy with the time it took to finish my car and how it looks now. You need to get the details down about how customers want to be contacted. You asked me my preferences-- why didn't you use them?
Steve P.
Vehicle Make : Range Rover
Completed as promised and on schedule
Tyler S.
Vehicle Make : Cadillac
Lots of great communication and great people to work with
Julie D.
Vehicle Make : Hyundai
Great staff! Great work! Thank you very much
Kenzie S.
Vehicle Make : Nissan
Tim was very helpful and kind
Josh H.
Vehicle Make : Jeep
Thank you!
Claire B.
Vehicle Make : Toyota
Excellent service and very kind folks
Henry S.
Vehicle Make : Cadillac
You guys did a great job I will refer you to my friends and associates.
Robert B.
Vehicle Make : Toyota
Customer service really great.
Rachel P.
Vehicle Make : Kia
Service was great. Text messages didn't provide any value. First two told me nothing and the one that said my car was ready came a half hour after I got it home.
Julian E.
Vehicle Make : Toyota
Work that was done was excellent. Very easy process and always felt taken care of. Customer service was outstanding and Julietta always kept me up to date with the process and what stage the repairs were in. Overall, very impressed with the services from when I dropped the vehicle off to when I picked it up. All the people I was in contact with throughout the process were great!
Kenneth C.
Vehicle Make : Honda
Your communication/keeping in touch is "head and shoulders above other vehicle repair businesses. Also, the vehicle owner is assured of your concern for their property. The finished product is and has been for me - quality.
Virginia M.
Vehicle Make : Buick
Staff were friendly and competent. My repair was completed in a timely manner.
John S.
Vehicle Make : Volvo
Everyone we dealt with was excellent. Andrew **** and Steve King were great, as was the woman who checked us in (I didn't get her name).
Jeremiah S.
Vehicle Make : Jeep
I was very impressed by the work and service at Abra
Jeffrey M.
Vehicle Make : Dodge
I was kept updated as to the progress . The courteous updates via text were much appreciated
Myeonki K.
Vehicle Make : Toyota
everything was satisfactory.
Palaniappan C.
Vehicle Make : Acura
The entire process is really a bad experience. Every day status contradicts with another Status/ progress of repair. After delayed repair , when went to pick up the car, one of the major damage , which was meant to repaired was not even noticed and they said technicians forgot to notice and will repair. The damage is very much noticeable and it was meant to be repaired. Again delay in obtaining the car . Now I really doubt the quality of work being done on the car
The entire episode is really a bad experience
Aman P.
Vehicle Make : Toyota
Julietta was awesome to work with. She kept me updated constantly and made the whole process smooth. I definitely think highly of Abra after this experience.
Michael H.
Vehicle Make : Toyota
Julietta was very helpful. Very pleased with the service and would come back.
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