Abra Auto Body Repair of America - Brookfield

They did an amazing job!!! Also, really appreciated how Cassidy kept us updated through the whole process!!

Excellent services!! Really professional!!!

Good communication!

Cassidy was professional, knowledgeable and absolutely a pleasure to deal . My car is back to new. Thanks

Communication is excellent! I think I got at least **** update a day, it was great knowing what was happening and when. I think it took a week for everything and looked brand new when we did the final walk through. I'll definitely recommend your group to anyone in need!! Thanks again!

Very professional and easy to work with.

Kevin Tess has great customer service skills and the work was very professional.

Completed in a timely manner and the repair looks great!

We thanks.

Fast service and very fair prices.

You hit it out of the park! I am delighted!

You did an awesome job! My car looks like new again because of you. Your service was fantastic and I loved your messages letting me know how things were going. Thank you all for a job well done! I would rate Abbra a 10 for sure and would recommend you to anyone! Thank you again for giving me back my beautiful car that looks like new once again! Gratefully, Anna Mae Hurley

****) I paid for my deductible and got my keys but had to come back after hours when I got a ride. It was dark and I noticed my fog lights don't turn on. Neither side. 2) the miscommunication was annoying. Cassidy was handling my truck and she did a great job with communication. However, he contacted me on Friday to let me know that the truck was not likely going to be done until Monday because of a warped bracket. I was fine with that. An hour later I received an email that my truck was done. I called on Saturday and no one answered so I got transferred to the national call center and they tried transferring me back. Someone finally answered and they couldn't give me a straight answer if the truck was done or not. Just told me to go off of what Cassidy told me. So I figured it wasn't done. 3) there was a dent in the rear bumper when I dropped off the truck. I pointed this out to Cassidy when I signed the paperwork at drop off. When I picked t back up, I noticed an additional dent and some decent scratches that I didn't know where there before my truck was dropped off. I can't be sure that they weren't there, but I never saw them prior to pick up.

Seemless process and I appreciate how clean my car was returned to me.

Solid work by the Abra team. There was one question regarding service to my car that was attended to swiftly and promptly.

Excellent experience from start to finish

I was called throughout the process to let me know what was going on with my car. I appreciate being made aware of the care taken with my Baby. This is the second time I've had to get repairs at Abra and both times I've been satisfied with the service provided on my car and the customer service provided to me.

I have to say, we had the car in the shop for along time. Over a month. Then when we were told it was done we drove out to pick it up. Then, when we looked at the work the rear wiper was not attached properly and when u put wiper on it was loose and sprayed window washer fluid out behind he car not on the windshield. Plus the back get wasn't locking. The actual wiper was too long and went longer then the back gate. Wrong size. So, we were given another car rental until the work was done. This was at the expense of Abra. That was like he only thing that I was happy about. We are a two car family and work and have kids and drive a lot. Over all the people were really nice but not happy at how things turned out. Then when it was complete, I received a call late on a Friday night with no time for me to get the car. They offered Sat am for me to get it but I was leaving at 0620. I was informed that they were only paying for a car rental thru Friday. I was heading out of town first thing Sat morning and had to run out to Madison drop my husband off to his work event and then to my appointment which was about an hour away back towards Milwaukee. We no longer had a second vehicle because it was impossible for me to pick up my car that Friday and the car rental was only getting paid for thru that Friday evening. That put a sour taste in my mouth. Then the day came when I had to pick up the car. We did. On the way home the low oil pressure stop engine light came on. My husband said he checked the fluid levels and filled them. Checked for leaks and saw no leaks. He said the oil was bone dry and power steering fluid as well. He said it seemed like someone drained the fluids and never put them back in. Then he drove the rest of the way home and when he got home the light came back on along with service engine light. So, needless to say I can't imagine that whatever was happening with the oil pressure and other thing with fuel filter decided to take a crap right after my accident and not be covered with the repairs. It's kinda fishy. I am not happy like I said the people are great no problems there but maybe the initial examination of the car missed some key things from the hard blunt force from the accident with the guy who hit me with his company truck and trailer. If I had to give a number on a scale 0-5 with 5 being the best I give my overall thoughts a ****-**** ****/2. I am sorry to give such a low number but I can't justify a higher number. I usually rate things on the high if not perfect scale but this time I can't.

Everything looks really good. Although we will be making a trip back so a technician can retrieve his snake flashlight from inside the driverside door.

Will call them on Monday there is a noise on the rear driver's side that needs to be checked out, and the strong odor in the car is very sttong