Abra Auto Body Repair of America - Murray

Thank you Adam !!’

Very prompt

The job was done excellent. And done quickly. Murray Abra is awesome!

The staff was very nice and handled everything very smoothly. The car looked great.

Thanks Neely! You're awesome

Great services. Keep up the good work.

Daily updates were very much appreciated. Neely was great to work with. The car was returned cleaner than when I dropped it off. I am impressed.

Adam did a great job at keeping me informed of what was going on with my car every step of the way.

Great service well done

Great customer service and fine workmanship on my SUV.

Professional demeanor of Adam Slater

I'm very happy with the experience I had with the staff they kept me up to date the whole time with text messages and even called me to let me know the status and it didn't take them long neither to get it fixed. Thank you guy's so much and I will for sure reccomend you to family and friends.

THANK YOU! So impressed with your service. I hope I won't need auto body work in the future but if I do I'm certainly coming to you guys. My car looks great and you returned it all shiny and clean!

Thank you everybody for being nice and have a smile on your face. It made me feel welcome and appreciate the hard work from everybody!

Great job!

Thanks for making the extra effort to remove haze from the headlight lenses when only the bumper was being repaired.

Adam provide good service.

Workmanship on the vehicle appears to be excellent. Company representatives kept me up to date at all times, and the vehicle was delivered on time. I would certainly recommend your company to friends who need similar service.

Neely was great to work with and always very responsive

Lack of communication delayed repairs. I believe the majority was due to receptionist Karena. My claim was filed on 15 February with insurance. Repairs were not performed until 10 April. Some of the delay was due to my scheduling probably two days out of each week. However, most delay was caused by the communication chain being broken on Abra's part. Other delays were because the parts were not ordered when they should've been. I had to ask three times for the seat to be ordered. (???) The receptionist forgot to ask me for my keys when dropping off vehicle for repairs. Also, the same day, she forgot to have me sign the release forms and asked me if I could communicate through email while I was doing gardening. There was still glass in the map pockets of the door panels when I picked up the car. I will not be returning or recommending this repair shop to anyone. There will be no need to contact me to discuss anything as I have already explained my dissatisfaction with the services and lack of attention to customer service.