Service King Bastrop

Service King had excellent communication during the whole process and did an excellent job on my car as well. Would highly recommend them.

The Bastrop location went above and beyond by delivering my car to me when I could not come pick it up. Excellent body job And Timely work.

Awful experience. To say the process was slow would be an understatement. The initial estimate was four times the time given (because "additional" damage was found). This is understandable when it's clear that the longer it takes, the greater the profit is for them. Customer service? Nonexistent. The associate seemed bothered by my questions and in at least two separate occasions, she just stopped answering them. Had to wait for two days for someone to travel from Austin to finish the job while my car just sat iddle. Had to pick the car up after hours because, contrary to what I was told, it wasn't finished on the morning that it was due. My advise? Drive some extra miles and take it somewhere else. I learned my lesson. I hope others can use this as a warning.

The people at the Service King Bastrop location were very nice and helpful. Everything seemed to go as smooth as possible.

Nice job and I appreciated the wash and vacuum.

All were friendly courteous and kept me updated every day. My truck looked fantastic and "Gabby" was very helpful.

Everyone I spoke to was friendly and professional. They made the whole ordeal simple and painless. Job well done!

The staff was very professional. I thought the texts were very helpful an a great way of keeping me informed. Great job!!!

Only one issue and they promise to correct it. Over all a great experience.

Your customer service was as impeccable and as textbook as you'd have observed in any training video or manual. I was well treated and the text updates on the repairs were much appreciated. Also, your dealings with the rental car company on my behalf made the whole process that much easier. However, I am disappointed at the outrageous prices for out of pocket repairs. As much as 500 for a paint knick no bigger that a quarter?? I have acquaintances who have their own body shops (but are not providers for AllState insurance) who do the same quality work for approximately 100 to 150. And I know the quality is the same because I have had repairs with them in the past. Needless to say, I would consider going back to you all if my repair was fully funded by insurance. But as for the other, out of pocket minor repairs, you've lost my business.

Don't contact me.

Love the detailed cleaning upon returning my vehicle

Excellent service!

Prompt service with a smile and excellent attention to detail.

They did a great job,and were easy to work with. I appreciate their care, making sure the job was well done.

Treated very nice and floor mats and car was very clean when we picked it up.

Service was great and I would use Service King again.

I'm so accomplished with the work. Y'all did awesome

Very friendly service girl, who always keep me updated. She worked well with our insurance company to ensure that all damage was repaired even that damage that was hidden during the estimate. I would definitely use our local Service King again if needed.

Very professional