Abra Auto Body Repair of America - Macon

I would have appreciated real updates on the status of my car repair. Vague references to how "happy" my car was there and platitudes about how "tough" the last mile is, we're not helpful in the least, a realistic timeline would have been great. Also, whatever fragrance they sprayed in my car was hideous! It still stinks after I have lysoled it repeatedly.

Impressive...Abra and Allstate made a potential nightmare a seamless experience

When I arrived, it was raining and before anyone would look at my car the receptionist had to drive it up under the overhang, blocking the front door because the person who was to look at my car didn't want to get wet. This was very unprofessional. Then I was asked to pay in advance, which I did and was told I would get a call when the part came in. I asked about how long it should take and was told a day or two. After two weeks without a call, I called the Abra in Macon and was told that it would arrive in a few days. Then after it arrived, I was told to schedule an appointment the next week (it arrived on a Thursday or Friday). It shouldn't take almost three weeks to get a simple deflector replaced. When I tried to schedule an afternoon appointment, I was told I might not get my car back in the same day unless I scheduled a morning appointment. I suspected that replacing the repair would take about 15 minutes but to be on the safe side, I agreed to schedule the appointment in the morning, even though it was not convenient for me. The repair took minutes of the technician's time. He couldn't have had it more than 20 minutes. This could easily have been done in the afternoon, and wasn't a repair that should ever keep a car overnight as the receptionist had told me was a possibility if I scheduled an afternoon appointment. When I asked the mechanic if everything else looked good with the car, he told me yes, but I seriously doubt that he even looked at the rest of the car by his expression when I asked the question. I'm used to mechanics who check on the other parts of the car and keep me updated on how things are looking, but clearly that's not part of the procedure here. I won't be back, and I won't recommend this shop.

Very good customer service.

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Everything was great great service very satisfied well recommend to anyone

Great customer service and a great repair never heard of this company before but will use again and tell others

Abra employees were courteous and accommodating. Their text-update system kept me at ease with the progress of my car. Everything was communicated clearly and I would reccomend them to others

They kept me informed during the entire process

Excellent customer service!

Great service and fast repairs!

Was well informed and updated on repairs throughout entire process.

I WAS VERY SATISFIED WITH THE WORK CUSTOMER SERVICE AND THE CALL TO INFORM YOU ABOUT YOUR STATUS OF YOUR VECIHLE

Great customer service

A NO. ****

The team was extremely professional and polite. I appreciated the service.

I was kept informed at every step of repair, the personnel are polite and very caring. I will recommend this repair facility.

Everything throughout this process was very professional and expedient.

I just want to tell that the men u have working in there did great job on my, and it drives like a pro, and I love the way that they cleaned my car out for me to

Car repair looks great! I was dissatisfied with my with my customer service this visit. Particularly with calls not being returned in a timely manor, and lack of apathy toward my need to have car ready by a certain time on the pick up day