Abra Auto Body Repair of America - Buckhead

Great job and on time!

Quick!

I liked the text messages that kept me informed throughout the process.

Original estimate was 3-4 day repair time, but actual repair time was 13 days. Additional items were added but not enough to warrant the substantially longer time. I had to pay for a rental car for 13 days. I felt that my car sat around before the work actually begun. However I was very satisfied with the quality of the repair work. It looks perfect.

Great experience with Abra. Kevin helped me out a lot

It took 8 days to so a simple operation. I understand that there were some issues with getting the part, but I assumed that when I made the appointment, the required part would have already been acquired so work could begin right away. That seems to be what the insurance companies expect anyway. It also took several days longer than expected to transfer my initial estimate created originally under my insurance to the other party's insurance company. Also, the first time I called to schedule an appointment I was put on hold for at least 15 minutes so I hung up and filled out the online form, which promised someone would call me to set up an appointment. This never happened, so I called again the next business day and was told the only person who could schedule an appointment was busy and could I please leave my name and number and she would call me back. Never happened. So I called back yet again and this time was finally able to set an appointment. I will say that my in-person experiences with the staff were all satisfactory. I also appreciated that my car was washed and vacuumed before it was returned to me - I wasn't expecting that and was very pleased.

One of your employees put 1200 miles on my car for a door replacement. Terrible experience and now there is irreparable damage to my cats lifespan .

I am so appreciative of the service I received from Mr. Will and the staff. The ladies receptionist were very helpful. Thanks for a job well done!!!!!!!!! Very great work and I will be recommending the shop to people.

Very good customer service and my car was completed in a timely fashion.

Some type of tarnish on black paint on driverside door

None the service was excellent. The two ladies at the front were friendly and had excellent customer service!

My car looked great and the office clerk Charmekia was very courteous!

Excellent service

Very friendly team and great work overall. Glad I chose this location to repair my truck.

I was pleased with the customer service and the speed in which the repair was made. So far everything seems perfect!

I had excellent service and will recommend ABRA in the future.....the Peachtree Road Atlanta office worked a miracle...finding the needed parts for my 21 year old Acura....THANK YOU!!

I so dislike giving negative feedback and typically just avoid offering it when I have it, but this experience was so horrible, from start to finish, that I want to pass it on.

Thank you Jon for keepping me informed on the progress with my vehicle. This the second time i have entrusted my vehicle with Abra, and you guys have yet to disappoint me! I'll recommend Abra to anyone!

Everyone was so great - the customer service was fantastic. My car looks great! Thanks so much for everything!

Totally disorganized and incompetent service