Homer A.
Vehicle Make : Lincoln
Everybody was just awesome including check in, Geico rep, Enterprise rental, BUT I want to ESPECIALLY point out how AWESOME Andre who worked on my car was, simply THE BEST EVER!! He has the best customer service, attention to detail, follow-up, clear and concise explanations and a deep concern for making the customer feel respected and listened to. I will be coming back for the additional work he and I discussed also, and Andre better still be there because I'll go to ABRA again ENTIRELY because he is there AND I TRUST HIM.
Octavia G.
Vehicle Make : BMW
The two new ladies upfront made all the difference today! They were so nice and sweet!
Abdul A.
Vehicle Make : Ford
Andre and Megan Greenspan of GEICO were excellent to work with. The entire staff of ABRA were good to work with. They kept me informed about the progress of the repairs and gave me a positive experience. Thank you for your service.
Abdul A
Javanti M.
Vehicle Make : Dodge
Thank you for the great repair work! I will definitely be recommending you guys. Keep up the great work
Cynthia C.
Vehicle Make : Kia
yes I was very satisfied And Tell Team I Said I Give Each One ????
Jamie A.
Vehicle Make : Toyota
The service was excellent and my car was fixed quickly without a hassel. The also kept me informed daily.
Olga B.
Vehicle Make : BMW
They did a beautiful job on my car
Edward E.
Vehicle Make : Mercedes
Great job on repairing my Mercedes SUV. Work was finished on time and at estimated cost. Very pleased with repairs and would reccomend ABRA to all.
Ed/Atlanta
John R.
Vehicle Make : Toyota
Praise your team for the outstanding service from day **** to completion. You have experienced people who care. The actual collision work is second to none in my opinion. Continued success ABRA !!
Sergio G.
Vehicle Make : Volkswagen
Back bumper wasn't aligned correctly, somethjng seems a little off. Also a pair of Ray bans that were left in the car are no longer there.
Robert W.
Vehicle Make : Jeep
I was totally satisfied with the repairs to my car! The office staff was nice and helpful, and the waiting room was pleasant. However, though Aaron had great face-to-face customer service, I never really got any communication on my car: estimate, the damage assessment and work they were going to perform, a review of my invoice...nothing really--just when to come pick it up. I'm not sure if this is common practice at Abra, or if it's Aaron's fault at all (he was swesome when I was in the shop), but I prefer to be kept up to date on what's going on with my car, especially if I'm coming out of pocket for my deductible. So, unfortunately I will not be choosing Abra, or recommending Abra should I, or someone I know need auto body service.
Larry G.
Vehicle Make : BMW
Very good service experience.
Rachel H.
Vehicle Make : Nissan
The fixing process was excellent. My case manager stayed in contact with me throughout which I appreciate! However, when I picked up my car the inside was filthy and smelled like gas/odd odor that it did not previously have. I will be getting it cleaned tonight due to that smell.
Tyler M.
Vehicle Make : Jeep
The body work on my vehicle was perfect. I am very satisfied with the workmanship and quality of parts. It was the poor customer service that made my experience unsatisfactory. I often did not receive the promised Monday / Wednesday / Friday update calls. When I called on my own to check the status of my vehicle the person on my account (Jasmin) became frustrated with me. Additionally she said she was "mad at me" when we indicated that we needed our vehicle back asap and that the part delay was interfering. I am frustrated that the implicit assumption was that we were not expecting an expedient repair.
Michael H.
Vehicle Make : BMW
Tasha is great
Samantha M.
Vehicle Make : Pontiac
Everyone at ABRA was wonderfully nice to me and accommodating, but when I received my car back it was raining and I didn't look at the repairs to my bumper too closely. There were gouges that were not repaired and just painted over. The cost of the repair was over 900, 500 of which I paid through my insurance deductible. This should not have happened and I am very displeased.
Mary W.
Vehicle Make : Honda
They were courteous, thorough, and kept me updated about the card progress!
Darrell S.
Vehicle Make : Mercedes
Im still waiting 2 months for my vehicle. Then im asking them to do additional cosmetic work that has been sitting aside for a month. Although my service advisor jasmine who is new to the Abra Team has been more then helpful trying to get things done being that my vehicle file was just given to her. Im over my limit with waiting on my vehicle which is not an average vehicle i understand. But i feel putting fire in your 3rd party contractors and consideration of your clients. Would make things a little more comfortable for the us. Thanks
Octavia E.
Vehicle Make : Lexus
Everyone on the team was extremely helpful and patient. I would definitely recommend.
Martha M.
Vehicle Make : Buick
Jasmine, My customer service representative was fantastic!
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