William G.
Vehicle Make : Chevrolet
You will be hearing from me tomorrow. There are scuff marks dented in my steering wheel, the subwoofer in my car was pulled out of place and not put back, my trunk was completedly messed up including the carpet, and there is a significant slash in my back right tire. This is unacceptable considering cost of repairs and these are damages that occurred after my car was dropped off.
Ann R.
Vehicle Make : Toyota
All of your team was very nice ???????? to me ,, let me say Thank y'all for great ???????? to my main Lady Linda I appreciate u soooooo much for your words & deeds of kindness,, to the guys that wash my car ,Thank u????????.. I was blessed by y'all ,, if I ever need service again,, I would come back & recommend your shop to who need y'all ,,????????????????????????Y'all are the Best"!!!
Shelley S.
Vehicle Make : Mercedes
Car was supposed to be ready on Friday and wasn’t ready until Tuesday
Ronald K.
Vehicle Make : Mercedes
Justin was great and super helpful! Loved the email updates. My car was finished in a good amount of time.
Marybeth A.
Vehicle Make : Jaguar
Andre was great, but it was a chore getting scheduled with your front desk and obtaining car rental approval from the insurance company, AAA. Arrived early for 8 AM drop-off appointment and front office entrance was locked and dark until almost 8:15. Staff explained "their meeting ran over", so several customers, including myself, were just waiting in the parking lot. Repairs appear OK, but customer service needs work.
Hamani N.
Vehicle Make : BMW
Wonderful service!
Beth C.
Vehicle Make : Honda
Loved Jasmine. She was very friendly and knowledgeable and also handled my claim quickly and efficiently. I appreciated the text updates on the status of my car as well. My car looks great. All in all wonderful service.
Avis C.
Vehicle Make : Ford
They were so helpful,and I thank them very much
Troy K.
Vehicle Make : Hyundai
Fast, courteous, and friendly!
Christine E.
Vehicle Make : Toyota
Justin was great. The inside of the new car parts were filthy.
Emilie K.
Vehicle Make : Lexus
Great Job. Thank you
Scott H.
Vehicle Make : Honda
Will come see Andre Mon about a spot missed this am that just needs buffing.:)
Hashem D.
Vehicle Make : Porsche
The repairs were good and the person managing our case was great. Howeve, they have a mess inside the car. Things are so dirty. No care in keeping the car inside clean. They should have cleaned the inside.
William B.
Vehicle Make : Toyota
I worked with Andre throughout the process and appreciate his communication and coordination. Car repairs are always a headache but Andre quarterbacked well and made sure I was satisfied by the time I picked up the vehicle.
Charles A.
Vehicle Make : Jeep
Jasmine did a great job! I was very happy with her.
Mike K.
Vehicle Make : Kia
Justin Elkins was very helpful every step 9f the way. After looking over the damages of my car he ensured me everything would be fixed. He was also very helpful in keeping me updated throughout the process which I really liked. After a couple of weeks I came back to see my car and it looked good as new. I'll definitely be recommending Abra for its professionalism and top customer service skills
Jonathan A.
Vehicle Make : Toyota
Jasmine was great. You have a seamless process working with USAA and the rental company. All things considered, I couldn’t believe how easy it was. Thank you!
Richard P.
Vehicle Make : BMW
Great experience, expected the experience to be grueling and time consuming but they took care of everything and were on top of keeping me updated throughout the process. I am very pleased with my experience.
Tamika H.
Vehicle Make : Dodge
Lack of communication
Arun N.
Vehicle Make : Audi
Linda was great!
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