Abra Auto Body Repair of America - Buckhead

Great service, would definitely recommend to anyone

I especially was impressed with the professional business attitude of Andre Haynes and Jason toward me, the client. That trait is important for any business. Thank you, Phyllis L

I was totally amazed at the attention that was brought to bare when it came to informing me, the client, about what was going on. If every service company in America lived by the rules of ABRA there would be a lot of informed and repeat customers for A LOT OF BUSINESSES. I can not express my appreciation enough for being informed of every step of the reconstruction of my Yukon. Anyone who has a fender bender needs to go to ABRA, work is fantastic and knowing what is going on is beyond all others.

Great service and staff

Our car was actually totaled by our Ins. Co.; however the basic customer service was great!...Especially Sonya (or Tonya) our Rep. She went out of her way to make sure our experience was pleasant.

Grant is super nice. So is everyone there. They went above and beyond to communicate and help me and my car. Thank you

Andre was great! He kept me posted every step of the way and I really appreciated that. Great experience overall!

Yes I had a totally awesome experience the customer service was very very much appreciated Raven green definitely check on me over and over again even days that I felt like I should have got a call she did reach out and let you know that the car was almost getting ready or where they was at the risk of the repairs Jason Campbell which was her manager did a awesome job I'm absolutely pleased and satisfied with my vehicle and the way it went

Jason Cambell and Raven Green Thanks a bunch Excellent service.

Repair was not complete at the time of pickup and this was never communicated to me, either during my phone calls prior to pick up nor during the 45 minutes when I waited at Abra for the car to be brought up on the day of pick up. The damaged bumper was not replaced and had deep scratches at the time of delivery. The representative first attmpted to just have it buffed out, and only when this was unsuccessful admitted that the intended replacement bumper was on backorder and would not arrive until a week later. I would either need to bring the car back or have someone from Abra retrieve my car to have the bumper installed. I am a busy medical professional and this would be a major disruption to my work day. Aside from the inconvenience, the lack of communication until the very last minute about a incomplete repair is very disappointing and erodes my confidence in Abra. I have used Abra before and my first experience was much better.

The final job Looks well done. Unfortunately the time it took was extended due to a mix up with different vehicles of the same type in for repair. Abra have been very good at providing me with a rental vehicle for the extended period and giving me a reduction on the repair costs for a new muffler.

Excellent repairs and excellent customer service

Michelle was extremely helpful and professional!!

Very good experience. The staff communicated with me very well during the repair process. The repairs turned out great. I would definitely recommend anyone to use this body shop for repairs. Thank you!

Andre was communicative, kept me updated and the work was well done.

The repairs to my car are exceptional. The staff was very courteous. The only thing was that I was told different days as to when my car would be ready. I was told it would probably be ready on Friday. It wasn't. Then I was told it would be ready on Monday. I received an email on Saturday stating my car was complete and I would be contacted on Monday morning. No one called and I had to them. I was told my car was not ready and they would get back to me. It was ready Monday at 3pm.

Your people are outstanding.

I was very pleased with the speed that my vehicle was repaired.

Nearly a week after I dropped the car off at Abra I found out they lost my key. I was out of town at the time, so I was unable to get a spare to them until a couple of days later. I was told they would replace the lost key but when I picked up my car the person who handled my checkout didn't know anything about the key. She went back and talked to the service department and they said they would get me a replacement. It is the only main key I have and the spare is only a valet key. I also noticed today that there is a loose wire hanging from underneath the front end. Not sure what it's for bc my hood won't pop open anymore, which it used to do just fine. I will bring it back in today if I can.

Excellent service throughout the entire process. Abra made everything easy and my car came out to be perfect like nothing ever happened.