Dawn K.
Vehicle Make : Subaru
My rear view mirror is not functional. I only picked it up an hour ago. Also the staff was unable to work with USAA to submit the correct documents for payments.
Linda M.
Vehicle Make : Subaru
Really appreciated the updates & the quality of work.
Lidia E.
Vehicle Make : Toyota
Charlie was great!!
Sheila K.
Vehicle Make : Chevrolet
I loved how they vacuumed and wiped down the inside of my truck, and when I dropped off my truck it was very dirty.
Pat O.
Vehicle Make : Honda
Charl was wonderful kept me informed every other day of what was transpiring.
Veronica A.
Vehicle Make : Chevrolet
Responsible caring team!!! I'm very satisfied with the repairs!
Lisa T.
Vehicle Make : Toyota
They were professional, thorough, and kept me updated every step of the way. My daughter also had body work done at this location and very pleased. I wouldn’t hesitate to recommend them!
Daniel B.
Vehicle Make : Buick
Everything went smooth and fast. My wife was especially happy about fixing the door handle. Thank you again
Jay P.
Vehicle Make : Toyota
Good communication and great work on vehicle.
Delores L.
Vehicle Make : Lexus
Have to to say my car looks good I am satisfied with it I also like that Charlie keeped me informed twice a week about my car what they were doing to it ,even though he didn't get a hold of me, at times. He did leave me a detailed voice message on a how everything that they were doing to my car and how much longer it was going to take. I thought that was awesome .. thank you so much Dolores Leal
Sandy R.
Vehicle Make : Mercedes
Outstanding customer service orientation!!!
When I received the estimated time of completion for my repair, I informed Charlie that I would be out of town on business that week.He took care of everything so that I could receive an extension from Allstate on my rental car even though my repair had been completed a couple of dsys previous. Charlie even removed buildup from my headlamp lenses !!
Jill T.
Vehicle Make : Dodge
I'm very happy with the general manager and his direct approach in dealing with issues. Lady Charlie was kind, consice and professional. Randy was terrific about being informative throughout the entire process.
What was challenging was finding a few items of concern on my vehicle and an unidentified female employee offering her opinion to the general manager in a defensive manner about my vehicle like I either wasn't standing there or it didn't matter to her that I was.
All vehicles have certain utilitarian purpose. I do not own an SUV, jeep or compact fuel economy vehicle. It's a Dodge Challenger. Its major purposes are to go fast and look pretty. This car was less than a year old before it sustained major hail damage. It was not by my fault nor lack of proper care.
I have been waiting 10 months to get this vehicle repaired, it's been in the care of your facility for 4 weeks. It now has to be there longer due to issues, again, that the GM took care of immediately.
It's simply frustrating for a $9000. job to be incomplete. It took me almost 45 minutes in traffic to get to the location to pick up my vehicle, my husband had to take work off early, find a sitter for my daughter,another one hour fifteen minutes to get home in rush hour, without my car.
I understand things happen and I'm very grateful for the way it was handled.
I hope to pick up my vehicle without incident, or unsolicited opinion from an irrelevant employee, and in good condition.
Fingers crossed.
Sally K.
Vehicle Make : Ford
Everyone that I dealt with was professional and friendly. The job was done in a timely manor and I’m completely satisfied. Thank you!
Samantha T.
Vehicle Make : Hyundai
Excellent communication and customer service at the time of drop off and pick up. Love that my car was clean inside and outside when I picked it up.
Antoinette W.
Vehicle Make : Kia
The repair looked flawless.
Terri J.
Vehicle Make : Chevrolet
I don’t think the white matched up I have to check in the morning when it’s light out
Keith S.
Vehicle Make : Ford
From the day I dropped my vehicle off until the day I picked up Charlie from Arbra kept me well-informed through the whole process. Everyone was very professional and the quality of work was exceptional. I would recommend Abra to anyone who wants a professional body shop experience.
Keith- Englewood
James H.
Vehicle Make : Toyota
Both times that I've used your company, the repairs have been spot on, fairly priced, and quickly resolved. Polite and painless. Thank you for all that you do!
Quintin G.
Vehicle Make : Jeep
Great service. Communicated with me on a regular basis
Dominique M.
Vehicle Make : Honda
I am eternally grateful for everyone who serviced my vehicle and getting it fixed in such a timely manner. I had a deadline of when I needed it to be fixed because I was moving to Boston and you all worked so hard in together and made that happen. I would love to give a huge shout out to Randy for really pushing in making sure things were done and getting my car to me when I needed it at most. I would not have been able to follow my dreams and go back to school again and make my move to Boston if it wasn’t for all of you. My experience was the best I have ever had with any auto body shop. Thank you!
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