Abra Auto Body Repair of America - Plymouth

Communications were excellent.

****/22:: I came into the shop w/out an appointment that morning and explained to the lady upfront (Melissa, I believe) what was the matter. I also mentioned that we had used the shop before for other needs. She inquired to the manager who suggested she pass on the inquiry to one of the estimators. She spoke with Sam who willingly said she'd come take a look. Both of these gals where sssoo kind in handling my inquiry. Sam inspected my car and wrote up an estimate which was reasonable and she also said that she already had the majority of the parts and only need to order a few. I set up an appointment right then and there to have this shop do the work. I then proceeded to cancel another appointment from a different shop. By that afternoon, I got a call from Melissa who said they got the remaining parts & could do the work that afternoon if I were available. Wow!!! I choose to go with ABRA again because the professionalism & helpfulness of both Melissa & Sam; Sam's calmness & knowledge & ability to provide solutions; of course specially the timing of when the shop could fix the issue. So... the biggest lesson here is because these employees handled themselves well, not only did they fix my car problem, they also made me feel like I'm am a valuable customer... a repeat customer at that!! So, again thank you Sam & Melissa of ABRA Plymouth, MN for your help & for the sweet way you took care of everything for me & my beloved SAAB! :)

I was surprised that it was completed in such a short time. They said it would take a week or longer. It looks great. Thank you, Gayle P

Great customer service!

The jeep looks great! Very well informed. Along with making sure the job was done right! Thank you! Tanys Steiner

I loved the communication throughout the process. Very professional and transparent, which as a customer is extremely important.

On time, thorough explanations and very professional interactions with Jesse. The continual updates were very reassuring. Thank you!!

Yes it was a very good experience.

Once again I love their service. I am happy whith the hold crew

Thank 4 going the extra mile. Great job

Excellent

Great job.

Great customer service

Perfect

Great about keeping me updated. Extended hours would be nice for working people.

Very friendly staff!

10! Great job

The team was professional, up to date with communication, and the van looks perfect. They did an excellent job.

They did a great job by any measure and everyone was very pleasant and efficient.

I really enjoyed working with ABRA Auto Body & Glass for my car repairs. Dennis was a pleasure to work with as he kept me informed throughout the whole process. I would definitely recommend friends and family to go to ABRA for all vehicle repairs.