Team Toyota Collision Center

I appreciated that I got dAily e-mails and phone calls to keep me updated on the progress of my repair. As always, the collision shop did a beautiful job.

Great job

This is the second time that I have had collision work done at Team Toyota. Your entire team did an excellent job! I really appreciated the daily updates on the work as well. Very professional. I'd certainly recommend to others. Thank you.

bill kline was very nice from begining to end. very happy with the job. thanks

I was kept up to date with everything they were doing.I am very satisfied with eveything.

The work was flawless and the contact was professional and thorough. Thank you to the TEAM !

You have a great team. I was always aware of a time frame. My car turned out very nice. Everyone in this department did a great job with customer service. Thank You!! Edie Thompson

Staff was very efficient from start to finish. Kept us informed of every step of the repair.

Phenomenal job! I will never go anywhere else for my vehicle repairs!

Excellent service

It took a long time (17 days) for what I thought was a simple repair and the Collision Center kept in close touch with us.

I had an amazing experience for a very difficult situation. I was incredibly impressed with every aspect of service from being registered at the desk, to the quick and expedient estimate, to taking my car in for service, and the daily updates until my car was complete. I could not be happier with Team Toyota!

Well I was completely satisfied the first time around when I dropped my car off after a car accident to get fixed my car was there for almost a month and got updates everyday regarding the status. Once I got my vehicle back I noticed the next day that I had a deep scratch on my hood. My car was rear ended so I was confused as to why my hood was damaged I dropped it off the following day to get lt checked out and my car was there for almost another week for one scratch. When I called for an update I was told my car was further damage due to the painters sanding down to the metal of my hood which added on extra time in the shop. I finally got my car back and the receptionist had an attitude problem when I picked up my car she should not work in customer service. I used to work for team langhorne in service and in sales for almost 3 years an recently left the company so I know how the dealership should run. And I know pur level of customer service. My car is all fixed now and I’m just happy to have it back. And not have it in the shop any longer.

I am very pleased with the job that was done on my Highlander.I also appreciated the almost daily updates on the work that was being done.I would definitely recommend Toyota to anyone if they needed any collision work done.

I noticed almost as soon as I left that my audio/phone screen was not operating. The tire pressure light was lit. Both these items were not checked before releasing the car. As I was picking up close to closing, I will have to return to get them reset. Kind of disappointing.

We are very disappointed with the repair. Took it to a toyota dealership bc we wanted the car as good as new. I received a call that said my car was approved by the quality control department. When I arrived I couldn't believe my eyes. The wheel fenders were missing clips on both sides of the car, the one fender was damaged and not replaced and the screws in the wheel wells were mismatched. Not what we expected from Toyota.

The experience was totally painless. Thanks!

The experience with Team couldn't have been better, but you may wish to reconsider your association with Enterprise. My daughter was deceptively sold insurance totaling $530 that she already had through our insurance carrier. I agree that she is unfamiliar with the process, but this was not fully explained to her. This was a very expensive mistake that could have been prevented with proper explanation.

Lack of communication by collision staff. Was told I would receive call back if parts were in- never happened. Was told I would be called when parts were in- Never happened. I actually called to see if parts were in and was then told they were in an I could schedule repair work. I made an appointment for 8:30 thinking they were going to work on my vechicle. When I arrived I was told it would take two or three days before vehicle would be ready. I apparently assumed incorretly that they were going to work on the vehicle at that time. My bad!

Car looked great! Took three weeks to get front fixed because of radiator they said, we picked the car up and the dash board was reading problem with radiator.. ynow this Friday we have to drop it off at the BMW dealership the main guy John told us to do and for the BMW dealer to bill you.. I’m hoping this is going to work out