Abra Auto Body Repair of America - Burnsville

The customer service was okay, I didn't complete get the service I wanted. I felt like I was mishandled in the process when I drop off my car on Monday. I had wish the level of knowing I was being taking car would help me ease the stress but it created more problems then it should. I also disagree how lack of prepared when I arrived so my car would have been taking care of instead of wasting 30 mins of my time arguing about my car damage it felt disrespected and rude. I was not happy and uncomfortable.

You did a fantastic job. Truck looks like new. Thanks. Carey.

I thought you guys did a fabulous job. I felt really welcomed by everyone in Abra. Ed Jones and Nick Huston was a big help and was there every step of the way. So good job you two! Both of you guys are amazing. And finally, thank you Abra for the awesome service you gave me.

I will continue to come to this location as the customer service is always appreciated. They keep you informed and do a great job. Thanks for your help Matt!

Top flight work, excellent service.

Great communication and excellent service.

The actual repair was done well. My dissatisfaction started when Abra contacted me to set up my appointment (Western Nat'l insurance made contact with Abra and gave my contact info.) Tiffany was not very knowledgable on how the scheduling system worked as she proceeded to give a day and time and after accepting that time, she apologized and said that time did not work. That same sequence happened again before I had an actual appointment time set. I brought my car in to the Burnsville location on a Tuesday. It was brought to Fairbault on Wednesday. It was brought back to Burnsville on Friday. On Monday I learned no work had yet to be completed on my car yet. Once the actual work started I have only positive comments but the nearly week long timeframe that past before worked had started that I find unacceptable. If staffing didn't allow for my car to be worked on until August 1st, don't tell me I can bring it in on July 26th.

Good jobs!

Good work. ????

Awesome, easy experience!

The communication regarding status was great and repairs were timely!

It looked great!!

Fast, efficient and perfect.

Strong petroleum smell inside at pickup. Took an hour with windows open to dissipate.

The team at Abra was excellent. They kept me informed through the whole process and my car looks great - Thank you!!

Ed was awesome!!! He always kept me up to date about my car, and when things didn't go as planned, he informed me right away and kept in contact with me every day. I couldn't have asked for anyone better to work with than Ed at Burnsville Abra! Thank you!

My representative Sarano was outstanding from the moment I came to the door this location treated me wonderful service was fast efficient and took care of everything in one spot I will make sure I send everyone to them if they ever need car repair paint services

Very accommodating. Job was done same-day which was very convenient.

Excellent work! My car looks better than it did before the accident!

Good job, efficient