Jennifer C.
Vehicle Make : Audi
Everyone was great to me thete
Charles W.
Vehicle Make : Infiniti
I couldn't believe how great the work was done on my vehicle , it looks brand new and made me a life time client of Plaza Collision , I'm in love with my SUV again !
Clara G.
Vehicle Make : Lexus
Your team did a tremendous job in fixing my car my only complaint was the communication between my service manager and myself. It took a few phone calls a day sometimes for me to get an answer. Otherwise my car looks great.
Joseph M.
Vehicle Make : Mercedes
Repair was completed at 4pm on Wednesday dec 23 but was not ready due to cleaning until December 28. I Incurred 4 extra days of rental car expense because of this.
Catherine B.
Vehicle Make : Audi
Kevin and the plaza team were great. Repairs are perfect and communications were frequent. Repairs done exactly when promised.
Doug A.
Vehicle Make : Audi
We were completely satisfied with our service, and will recommend to our friends.
Stacey S.
Vehicle Make : BMW
Communication regarding progress of repairs abysmal. Really only got information after I called to ask.
Susan P.
Vehicle Make : Audi
Thank you for excellent service and keeping me updated on my car repairs. If anyone asks me for a recommendation you are hands down on the top of the list!
Nancy G.
Vehicle Make : Lexus
Although the service itself was excellent, I was surprised that it took 2 ****/2 days
The appointment was made several weeks in advance so a part could be obtained. It seems that the part may not have arrived yet since I took the car in at 7::30 and it was not ready until after three on Thursday I took the car in on Tuesday This was at least one day more than anticipated and cost one more rental day from Enterprise. Since I had called the day before my Tuesday appointment to be sure that they were still expecting me, I had assumed that if I arrived early on Tuesday that I may be able to
Retrieve it that day or the next morning
William S.
Vehicle Make : Audi
After initial repair, paint damaged prior to pickup. Required repaint. Should have been noticed by prior to attempted delivery
Jennifer L.
Vehicle Make : Lexus
Had to call numerous times to talk to them and then after I pick up the car had to get them to complete the work
Kevin K.
Vehicle Make : Pontiac
Looks perfect. Car was cleaned too. Thanks for that.
Dan D.
Vehicle Make : Mercedes
Well informed.
Dennis G.
Vehicle Make : Mercedes
Very dissatisfied The original estimate was 1000 I got a call a few days later saying it would be increased to 2300 I was stunned I contacted my adjuster and he talked to the manager who said he would lower it to 1499.00 I waited over two weeks for what I was told would be four days The bill was 200 more than my adjuster was told and now my insurance is going up because the claim was over 1000.00 On top of that I asked them to replace a missing piece of trim and that was ignored I now have to make another trip to plaza to get the trim replaced In addition the person that called me from plaza was rude
Bill K.
Vehicle Make : Mercedes
We liked the email updates. Jeff and Chris were helpful and answered our questions
Michael B.
Vehicle Make : Lexus
Great job on my car thanks
Bob G.
Vehicle Make : Mercedes
Expensive, but beautiful job. Bob
Ed S.
Vehicle Make : Lexus
Megan did a GREAT job getting my vehicle in and out quickly! Thank you.
Timothy R.
Vehicle Make : BMW
Waited for my car for 4 weeks!
Car has an awful smell. 2nd time bringing my vehicle to Plaza and won't be returning
Janine F.
Vehicle Make : Mercedes
Chris did everything he could to properly fix my car and get it back to me as soon as he could but due to a design issue with parts my car is still not repaired. i am disappointed that Mercedes did not take action to getting the right parts to the collision center to fix my personal problem while they work on the apparent design issues they are having.
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