Courtesy Toyota, Chrysler, Kia Inc.

You all made my car look very beautiful thank you so much job well done

I was totally disappointed about my second experience with the collision center this second time around as I previously had my car repair through your collision in March. First and first I’m very shocked and disappointed with the lack of contact and keeping me abreast of what was going on with my car after my initial contact with your center. My car after being received on Sep18 from the tow car company didn’t begin to see any work on it until between September 29 and October 2nd, even though my insurance company sent two checks immediately on September 20 and September 23 for additional work and when asked and pressed about it there was never answered given. This is totally unacceptable, and frankly sloppy communication!! After speaking with my insurance company and verifying the timeline I then reached out again to your dealership and finally able to speak with your collision manager Stephanie who worked to get my y car back to me asap, I truly appreciate her assistance but I would say this is the worst experience that I’ve had with your dealership!!

I have taken my car to you recommended by my insurance adjuster. To evaluate and estimate a damage to my car that left it impossible to drive. I got rush to your dealer aft r my insurance company had arranged for the towing truck to take my car there. I arrived approximately 5:30 pm my welcoming was they were closing at 6pm and that i was dropped of at the wrong place and that without a claim number they couldnt help me. they were expecting for me take take my car and drive out of the lot. So i had to get on the phone and call my insurance company to see what was going on. And then wait for the rental car to come and pick me up. I already had an estimate to the minor cosmetics damages prior dropping off the car to your dealer done by the adjuster that recommended your place. I was told my car would be ready one week if any delays i will get a phone call. The day comes and i dont hear from anybody.Everytime i called the collision center no answer,long waits on hold. Two days later i drooped by the dealear and they told me the car still not ready and probably will be another 5 days until completion.not mentioning this was for the cosmetics issues only because according to them the test drive of the vehicle to evaluate for the main damage was going to be done after the paint job was done. I requested and explanation why car wasnt completed and why i did not get a phone call. since i couldn't get an answer asked to speak to a manager.neither did she have an answer. She only replied she was new on the job and had no idea what was going on. Bottom line they now rushed the repairs to have the car ready. So after 3 WEEKS i had to take the vehicle out with car's main isssue not fixed and a horrible body/pain job.

The headlight on the passenger side of the vehicle is not sitting in place properly. That being the case we need to reschedule and appointment to bring it back in to get fixed. Everything else looks great. I just hope we can get the headlight fixed in a decent amount of time.

I’m not happy with the way the bumper turned out it’s got a patch in the system somewhere in the people at the garage so that they can’t do anything about it like I said I’m not happy

Matt and Robert did a great job as well as the guys who did the body work and paint. Completely satisfied with the experience. .

Oringinaly told drop off Thursday and it would be ready Saturday. Wasn't ready Saturday and was told different things every time we called depending on who we talked to. Wound up taking almost a week to paint a small section of my bumper

Our car looks good as new! Thank you very much!

The task is not complete and on top of that there is a damage on my bumper. I need to leave the car again on Tuesday 10/10/2017 to fix the left over and to fix the new damage. You guys won’t trust the customer and don’t have understanding between yourself, I had informed serval times to get the maintenance done for my car which wasn’t done until I walk to the showroom. Totally disappointed by the service and would like to write a review to the Toyota company so that next customer won’t experience the same what I went through

We were initially told the repairs would take five days. They ended up taking two weeks. When we got the car back there is damage (scratches) the inside drivers window. The sales representative tried to pass it off like it was normal and there was nothing wrong.

The parts were not placed correctly plus the new headlight had condensation from day one. I went there next day and Was told that a new light would be ordered and that we would be scheduling an appointment, I'm still witing. Went there this past sat 9/16/17. They said they would call me this past Monday. Still waiting for that call. I just want my car the way it was before plus that's what was promised to me on day one... I'm very unsatisfied and aggravated...

The car look as new. Very clean .You did a good job.

The parts used to repair my vehicle does not appear to be correct and does not fit probably in place. Screws on the undershirt are not tighten or mount d flesh with the car.

Great job. Finished quicker than expected.

Very professional staff,frequent updates were given on the status of Repairs (Matt and his team). Good customer service from start to end.(Amber and her team). Work done on the vehicle was excellent and done to perfection. Thank You!!!!

Another job well done...love courtesy toyota,thank you again,joe

My paint job has fish eyes my car was dirty I'm dead from the paint I had a bad experience

Great job

When I arrived the car wasn't ready. The Mud guard, the KIA badge wasn't installed on the wheel and 2 pebble guard's weren't installed. Matt corrected 3 of the 4 items quickly, but one of the pebble guards wasn't there to install. I was really sick yesterday and today, and am thankful I didn't get I'll in the car or collision center waiting for the items to be installed. The rest of the work looks really good. Matt said he would order the other pebble guard and get it to me. I

Car wasn't fixed to my satisfaction