Joseph W.
Vehicle Make : Kia
No comments
James W.
Vehicle Make : Ford
The computer updates are excellent until they are wrong. At the end point they told me Turk was ready on Thursday when it wasn't and
then after Crew being behind on scheduled pick up on Monday, it wasn't ready until Friday.
Then enterprise told me I had to pay overtime, so had to straighten that out.
All times together gave me the reason to go to a smaller shop so I cud get it out before three weeks and get more communication as to status.
But Roger Williams overall did an excellent job on the truck and I can certainly overlook a few minor glitches in communication.
Overall I'm happy.
Theresa T.
Vehicle Make : Chevrolet
Very please with the way I was treated.
Dominic P.
Vehicle Make : Chevrolet
Fantastic service and fantastic work. I could not be happier with my experience.
Dan M.
Vehicle Make : Dodge
Yall do a grate job every time I have hit a deer with 1500 dodge ram thanks for the excellent work
Jason S.
Vehicle Make : Dodge
Very fast & timely manner! The service was Great from the front desk all the back to Mr. Damon Stanley. They we're all very helpfull & informative. Thank y'all!
Eileen C.
Vehicle Make : Dodge
Great job and had it completed prior to the expected date
Brent S.
Vehicle Make : Toyota
Job well done
Rosemary G.
Vehicle Make : Toyota
Very pleasant and kept me updated
Jake B.
Vehicle Make : Dodge
The repairs were done on time and the car looks great! You really can't ask for anything else.
James C.
Vehicle Make : Ford
Damon Stanley,
Was excellent and a pleasure to work with.
Lisa S.
Vehicle Make : Toyota
Was told car was ready. I turned in my rental, paid my deductible, and walked out to my car to find the rear view mirror had not been replaced, window tape had been torn and the wheel well cover was loose. Now I have to bring my car back on Friday & drive a loaner car.
Sorry but there seems to be a lack of professionalism in this part of the Roger Williams Auto business. My original choice was to take my car to Durant but my insurance guarantees RW Collision Center. I will be advising my insurance company of my disappointment.
David V.
Vehicle Make : Chrysler
Great job!
Schwartz B.
Vehicle Make : Honda
The paint on the bumper did not match the car. **** scratch on the trunk was not repaired. **** scratch on DS rear quarter not repaired. Trunk was shifted at time of impact which was discussed with Progressive not repaired. Scratch on rear light lens. Rep came out to speak to me, these things were so obvious that quality control is lacking. Thank you for your time.
Travis E.
Vehicle Make : Dodge
Great job
Carla H.
Vehicle Make : Dodge
Because of the circumstances of my accident and our having to deal with the other guy's insurance, my husband and I made a lot of calls to the Collision Center and dropped by to check on progress. The "girls", Audrey and Roxie, went above and beyond in their practice of Customer Service, kindness and cordiality. Kevin, who was in charge of my repairs, worked hard to finally get the other guy's insurance to accept the twice-as-high costs above what that agent had visually determined and issued me a small check. Everyone was fantastic and empathetic. We would never have another center make body repairs on our vehicles.
Maria L.
Vehicle Make : Jeep
I was really glad to see that someone took the time to clean my car after the repair. this is the second time I take my Carr to you guys and your service is excellent.
Melissa M.
Vehicle Make : Chevrolet
Great continued communication via text and phone. Customer service from receptionist was great! She was super funny and personable.
Mary C.
Vehicle Make : Kia
Job well done by all. Thanks
Lois W.
Vehicle Make : GMC
Well done
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