Virgil A.
Vehicle Make : Ford
Pauline Herrera was very efficient & professional. The repair was excellent. Thx. --A&J in AJ AZ
Toree B.
Vehicle Make : Jeep
They did amazing job and service was amazing!!!
Lon S.
Vehicle Make : Acura
It was a pleasure having Excel Collision do everything required to make fixing our Acura TL. From continued facilitating with All State to keeping us informed on all progress reports to delivering the vechical in great shape as promised.
Shirley M.
Vehicle Make : Hyundai
I was happy that it was completed on the day it was told to me and even more surprised when it was washed and even cleaned on the inside. Good job.
Tyler H.
Vehicle Make : Ford
This company does great work I will recommend them to everyone.
Ron L.
Vehicle Make : GMC
after bringing my vehicle in and talking to Tyler I felt confident that my vehicle would be in good hands with Excelcollision and it was, they did a very good job.
Bradley B.
Vehicle Make : Hyundai
Pauline was very helpful and kept me informed all along the way. With each call she explained what was being done in the process. Thanks Pauline!
Susan P.
Vehicle Make : Honda
Absolutely enjoyed working with Pauline. She was professional. Thorough and offered me great service and follow up. She explained the warranty in detail and the loyalty rebates was a nice plus. I was so impressed I posted her picture on my Facebook page and referred my network to bring their body repair work to excel and work with Pauline Herrera. Folowup on the status of my repair was impressive thru the duration of my car in your shop. I highly recommend excel to anyone. On scale of ****-10. Definitely a 10+
Roger M.
Vehicle Make : Dodge
Great service, thank you Excel
Rueben/mesa M.
Vehicle Make : Hyundai
The customer service was excellent and I recieved my car back faster than scheduled! I also am a mom of two so my car can get pretty messy. When I received it back not only was it washed but cleaned out on the inside very well. I did not expect that, thank you excel!
Diane H.
Vehicle Make : Ford
Pauline was and IS the best thing you have to represent the Excel Collision Center. She was always willing to help and answered all my questions. However, trying to get to her is another thing.
Calling the main desk at **** the receptionist's never seem to know who she is and makes me go thru hoops explaining it even though they know her cell number and right where her office is.
Then there are the service guys who just stand around and act like they don't know her or know how to reach her when THEIR cubbies a mere footsteps away. And I have since found out they ALL have her number and pretty much know where she is at all times.
So Pauline is amazing, but there needs to be some new customer service training for the rest of the group.
Donald M.
Vehicle Make : Ford
The up dates were great at keeping us inform by email and telephones
Joan L.
Vehicle Make : Ford
Pauline was so very helpful and kept me informed
and answered all my questions. The whole
experience was pleasant and not stressful at all.
Thank you Pauline
James C.
Vehicle Make : Ford
Had an Enterprise car reserved to pick me up, they were almost an hour late.
Car was finished ahead of schedule, however when picking up car , car had to be sent back for issues.
had to come pickup car 2 times in **** day.
still not completely satisfied, but accepted car.
Doug V.
Vehicle Make : Chevrolet
Pauline is great ! She made thing convenient ,explained the process clearly, answered all the questions we had. She kept us informed and arranged a rental car for us. The body shop did a excellent job! The car looks like new, it was cleaned inside and out. Very Pleased!
Rhonda B.
Vehicle Make : Hyundai
Outstanding service. My car was done before I even expected it to be completed. Pauline Herrera was the most wonderful customer service rep that I have ever dealt with. Will most definitely recommend Excel Collision Center if anyone is searching for vehicle repair.
**** P.
Vehicle Make : Hyundai
The two week estimate was long to begin with, and then it took over another week to complete. All this while getting email updates saying it was "almost done" for over a week.
Now that I have it back, the wheels aren't balanced right and the steering wheel shakes. It started off as a good experience with Angelica being very responsive and good service, ended up a bad experience overall.
Pat O.
Vehicle Make : Ford
Excellent Customer Service. Staff anticipated what was needed and got there before me!! You cannot even tell where anything was fixed! I had a unique color to match and they did a perfect job. They just moved to my favorites list..... !
Michelle M.
Vehicle Make : Hyundai
Amazing! Took longer to get car back than I thought but so worth it. Angelina was great keeping me updated the whole time. Even offered me a better rental than the one I had.
Broc C.
Vehicle Make : Volkswagen
Jay and Angelica (sorry if I spelled your names wrong) are awesome. Y'all did a fantastic job with my car! And yes extra detailed cleaning on the interior is exemplary. Thank you guys so much for the excellent work.
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