Kistler Ford Sales, Inc

The work was done quickly and finished exactly when promised. The people I dealt with were very courteous and professional. I was very pleased to see that the interior of my car (and trunk) was completely cleaned out and looking like brand new. I would not hesitate for a second in recommending Kistler Ford Collision Center to anyone for their repairs. Thank you so much.

Again the original bumper was a solid color. The replacement bumper cover has a black insert on it which is not original. That is my only complaint.

Repairs were perfect and I was able to keep track of the progress with the step by step text notifications. Thank you all very much.

Good job on repairs

I was pleased how well of a good job of my Mercury Mariner. I will come back again if need there service. Thank you for a great job.

My car looked amazing inside and out when I picked it up. Thank you for your service!!

There is a buff spot on my fender above my tire that was missed

You guys are excellent...! Thank you so much.

Timeliness, communication/updates, and my van was cleaned inside and out upon picking it up. Very nice touch. Repair looked GREAT! Thank You!

Excellent job.

I appreciated many things about the experience. First, the communication throughout was helpful because I’ve never dealt with a claim like this on my own. It was reassuring to know what to expect. The work, from what I can tell, was done exceptionally well. I mentioned to my claims adjuster a concern with the rear suspension after the collision and that seems to have been addressed as well as the other repairs. Annie, in the collision center, was pleasant and helpful, and made me feel I wasn’t asking silly questions. She has a wonderful personality and great customer service skill. The people who detailed my car - which I was not expecting because I would have cleaned it out more if I’d know - that was a very nice touch and to that team I say: thank you. Well done. And I’m sorry you drew the short straw and had to deal with my family’s mess. Would highly recommend Kistler to friends and family.

I appreciate the text updates, but wasn't notified when there delays, only when things were on schedule. Originally was supposed be done on April 19th but I didn't hear anything so I called on the 20th, was told it would be ready the 23. The next communication I got was on the 26th, telling me it was ready. But other than that I was very happy with the whole process. And thankful that you even cleaned up the coffee spill that happened during the accident!

Well done and car cleaned well. Thanks. Dr ubunama

Still found peaces of glass under the hood and there is a lot of chips of paint missing from the hood. Everything else was well done

I appreciated that I was made aware of the status of my repairs throughout the process. Anne at the service desk was extremely helpful and courteous. The repair was done well and the car was very clean when I got it back.

Very surprised at the cleaning done inside my vehicle, but greatly appreciate that step. You all went beyond our expectations for our vehicle repair

Part missing off car. I have to return tomorrow.

Professional and customer friendly.

Panels don't line up 100%, still scuff marks on door trim, passenger window control from driver side doesn't work anymore did before repair.

Didn't like having to take it back but was fixed fine ty u