Radha M.
Vehicle Make : Nissan
Aaron and the team working with him did a great job repairing my Nissan. I know it wasn’t an easy task for Aaron to deal with this specific insurance company to cover the cost of everything but he had me covered. He also communicated the process of everything and kept me updated with what was happening. I appreciate everything he did to make the process smooth for me.
James M.
Vehicle Make : Vehicle
Courtney has been a pleasure to work with. She was very professional and kept me fully informed throughout the repair process. The quality of work is excellent and I’m very pleased with how the repair turned out.
Chris F.
Vehicle Make : Subaru
My initial confidence in Axelrod Collision Center as a Subaru Certified Collision Repair center was confirmed. Every step in my Subaru’s repair was great; great receptionist, super repair associate (Bob), and all the behind the scenes techs who did the actual repair, restored my faith in humanity by doing an excellent job. Although the process took a bit longer than expected, quality work restored my Subaru to its original appearance. Thanks again to Axelrod!
Patrick C.
Vehicle Make : Buick
Timely, done right.
Zachary T.
Vehicle Make : Honda
Weekly status update calls were appreciated, even when there wasn't much news. Great job, all!
Manuel C.
Vehicle Make : Vehicle
There’s loose debris rattling in the headliner area by the windshield I’m not sure if it’s broken glass broken clips don’t know what it is, but it wasn’t there before you guys did service to my vehicle. There are stains on the passenger side pillar headliner from dirty hands removing it.. broken clips in the engine compartment from removing the battery shield I had to buy and replace myself. And when I took the vehicle for a wash a week later I discovered swirl marks on my hood from attempting buffing. The fender was never properly fixed still is imperfect. I feel I received a $2 job for a 5 thousand dollar job, and would never recommend as a matter of fact would say to stay clear.
Jaime H.
Vehicle Make : Ford
Courtney was wonderful!
Jaime H.
Vehicle Make : Ford
Courtney was wonderful!
Kristina W.
Vehicle Make : Hyundai
Erin and Maria were excellent front of the house representatives and provided excellent customer service.
Ronald H.
Vehicle Make : Honda
My SUV was fixed perfectly! Rick and your staff were very helpful. Maria in the office is a gem.
Steven F.
Vehicle Make : Subaru
The rust spot that was repaired is already starting to
Bubble and rust is coming back.
Nathaniel G.
Vehicle Make : Toyota
The truck looked great, your guys on the shop floor really know their stuff. The guys in the front office really went above and beyond taking care of me when my repair was delayed. Super happy with the level of service provided.
Gail S.
Vehicle Make : Vehicle
Simply the best service around. 5 plus stars!
Theodore B.
Vehicle Make : Vehicle
Really appreciated the maticulous work, and Courtny's great communication.
Sean S.
Vehicle Make : Lexus
AS posted online to google,etc: Axelrod is simply the best and powered by people who know how to provide excellent customer service. Workmanship with attention to detail and paint matching is the Hallmark of the Axelrod professional staff that sets them apart as the premier regional collision center within Ohio.
Harley H.
Vehicle Make : Nissan
The insurance estimate for our Nissan LEAF seemed absurdly high. I understand that your staff can’t control OEM prices, but for our situation, replacing an entire door when it seemed like the door could have been repaired for less cost ended up causing us to lose our vehicle (it was deemed a total loss), all of the equity in it, and we still have to pay off some of the loan. That is not entirely your fault, as there were multiple forces at play, but it certainly didn’t help.
Again, I understand you can’t control OEM prices, but the solution itself seemed to be what caused the high cost. It feels to me that there could have been a cheaper option to repair it.
Unfortunately I can’t say I would bring another car here for repair, especially insurance estimates, because I would be afraid of losing my vehicle in a similar fashion.
Brian D.
Vehicle Make : Kia
Can't really say much the insurance company totalled my Kia out
Scott Y.
Vehicle Make : Honda
Axelrod Collision has performed several auto body repairs for both our cars. We have been very satisfied with their performance; from preliminary communication, through the end stage repair completion. Rick has been terrific to deal with, and I would enthusiastically recommend their facility for your collision repair needs.
John R.
Vehicle Make : Ford
Professional, Knowledgeable, Considerate, Timely
Ashley Z.
Vehicle Make : Chevrolet
Not only do they do the best car service but their customer service is beyond excellent!
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