Fox Collision Center

Was estimated to be completed on Friday the 22. Still not done on Monday. No one called back to tell me why. Nothing on Tuesday. I called on Wednesday. They answered by text saying would be ready by 5. I turned in the rental and arrived to pick up at 5:30. Not ready. Said was in detailing. As I had no car they went in got it. Car was dirty dusty and had marker on the repair site. Not impressed. No customer service. Gretchen R

Muy buen trabajo, Los recomiendo,gracias por su buen trabajo..

Awesome job on our Durango! You all went above and beyond!

Everything was great

Fabulous

I was absolutely disappointed with foxes service. They never updated me on what was the current status with the truck. I was never informed on the current damages nor did they promised me my truck in a timely matter. And to top it off it’s still isn’t fully repaired seeing as the truck still needs an alignment and is not driving completely straight. Very poor quality and customer service and repair. Would not recommend.

Fox went above and beyond,and in half the time projected. Couldn't be happier with their service.

There was confusion among the staff in the Collision area as to whether or not my car was fixed or it had to be sent out someone or a part had to be ordered and it didn't come in. I never received any phone call from Nhat who wrote up the order about any concerns. I spoke with Veronica multiple times and did not receive a clear answer. I received a voicemail message from Veronica my car had to be sent out. When I called to inquiry about this Veronica couldn't remember what she left on my voicemail. Veronica indicated my car was in detail and assembly and would be ready. When I arrived on Thursday May 10, 2018 pick up my car, it wasn't ready and for awhile it couldn't be found. I explained I needed my car as I was going out of town on May 11, 2018 and wouldn't be able to return until Wednesday May 17 to pick it up. Friday morning May 11, 2018 my car wasn't ready. As I was driving teens to Camp Retreat in our church vehicle I got a call from Veronica at 4:47 pm saying my vehicle was ready for pick up and they would be open to 6pm. This was too late as I was already gone. When I came to pick up the vehicle on Wednesday May 17, 2018, I dealt with Andrea who proceeded to tell me my extra days for the rental may not be covered as the vehicle was ready on May 11, 2018. I explained the vehicle was not ready on May 11, 2018 when I needed it. I didn't receive a call until May 11, 2018 at 4:47 pm. Andrea was abrupt in her response about returning the vehicle to Enterprise indicating I would have to pay for the extra days. I returned the car to Enterprise. Fox Ford was listed as payer of the bill and will need to pay the enter bill. I had put insurance on the car thinking it was for 4 days. It ended up being 10 days. I believe Fox Ford needs to reimburse me for the 6 days of insurance coverage as the vehicle wasn't ready when promised. Please contact me about the reimbursement at ****-****-xxxx. Sincerely, Cynthia F

Dave Howell was a great help, he made sure that the repairs were done correctly. Thank you Dave.

Second time I have used you. Will again if need arises.

Tod Raible and his staff at Fox Collision did an excellent job our repairing the vehicle. Very satisfied with the service. Tim Hunt

Everyone was professional and friendly.....

I have already talked with collision manager! 4- 24-18

Though I need to better inspect the work the staff that executed the process was exceptional!

You all do amazing work. This is the second time I have used your body shop through Geico and have had not a single complaint. Thank you all.

Thanks for a great job!

Impressed how fast and efficient everything went! Great job!

Jason was great. Thank you. Car looks great.

Have an agent reach out and give updates and not have a repair take double the time

You guys are great