Kathleen S.
Vehicle Make : Chevrolet
Very impressed! From start to finish I was informed of the progress for my vehicle and all the staff was super friendly especially Erica. Thank you all so much!
Ann L.
Vehicle Make : BMW
Katherine was awesome. She had some pitch removed from the body at no cost and did a good job of keeping me informed.
The email and text updates were good but they are about a day behind, which effectively makes them worthless. Good idea - just need to work on the timing.
Jennifer S.
Vehicle Make : Nissan
My car looks amazing! You cannot even tell it was in an accident. Will definitely use them again if needed.
Judy W.
Vehicle Make : Mini Cooper
Thank you for the beautiful job you did on our Mini Cooper. We appreciate your attention to every detail!
James R.
Vehicle Make : Nissan
Paid to have the hood of my vehicle repainted and there is a section of the hood that looks to be over buffed to the point that the paint came off, this needs to be fixed. The 3M coating on both front headlights were damaged at your shop and needs to be addressed and fixed too. The inside and outside of my car is completely covered in dust from your facility to a gross degree and needs to be addressed too (note: any car that I've ever had body work done on has always come back to me detailed or at least cleaned). I'll be in contact with very soon!
Gary J.
Vehicle Make : Lexus
Great service, attitude and updates from Melinda and Erica.
Marlene W.
Vehicle Make : Honda
Work well done in the time frame promised, great communication and office staff were very customer focused
Amber M.
Vehicle Make : BMW
Awesome customer service, I would definitely come back if my car needs anymore work!
John B.
Vehicle Make : Lincoln
You're communications with me were excellent.
Joyce K.
Vehicle Make : BMW
The job was done quickly and at the price promised. The ride to work and the ride to pick me up was very helpful and prompt. That convenience was one of the reasons I chose to bring my car to you. I would definitely come back if I need any other body work. Thank you.
Susan B.
Vehicle Make : Isuzu
1St time bring in my car I was terribly dissatisfied and disappointed. Had to bring my car back for Abra to fix 5 things. They did make good on 4 items. Still waiting for a part. Susan
Lee C.
Vehicle Make : Honda
ABRA did an outstanding job with my car. They were professional throughout the whole process keeping me updated by text. I knew I had nothing to worry about. I would highly recommend this company to anyone.
Jason M.
Vehicle Make : BMW
Good job
Gregg B.
Vehicle Make : Acura
The work done on the vehicle was excellent. Status updates on car were nice. Final invoice was higher by 140 due in part to a higher cost for the front bumper cover. This was not explained at time of payment. Overall experience was positive.
Timothy B.
Vehicle Make : Toyota
Resin or glue substance was smeared on various parts on the driver's side of the van when we picked it up. We were unable to clean it off, and need to bring the van back in now.
Jeffrey T.
Vehicle Make : Infiniti
Worst experience EVER! My car was not even fixed! Multiple scratches, HORRIBLE CUSTOMER SERVICE! Report says a part was fixed/replaced that obviously wasn't! I seriously hope the entire staff catches a horrific flesh eating bacteria!
Matthew D.
Vehicle Make : Ford
Very happy. Good company and communication during the job.
Alan W.
Vehicle Make : Hyundai
The text alerts are mostly useless at best, and down right annoying most I'd the time. Would better if either less often, or if determined to have messages that are basically no news at this time, then say that without be cutesy. Same goes for the daily calls that were mostly I can't tell you anything, but....
On the plus side all this over the top CS shows you're trying and that is appreciated.
Carrie B.
Vehicle Make : Toyota
Such an easy, painless process!
Sean B.
Vehicle Make : Subaru
It was the first accident i'd been in. Abra was able to find time to help me even though i hadn't known to echeduke an appointment. They were considerate, kind, and helpful, my car was repaired ahead of the schedule they gave me and looking better than it had been even before the accident. I couldn't be happier with their service.
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