Laura M.
Vehicle Make : Lexus
I was super pleased with my entire experience! My car looks great, it was finished before I was expecting it to be done and Bruce communicated each step clearly along the way!
Jeff B.
Vehicle Make : Lexus
Great customer service, quick turnaround, updates, etc.
Jila M.
Vehicle Make : Audi
You have been delaying completion of the the repair for the last 3 weeks. Every time some parts were delivered to you damaged and you had to re-order. what are the chances of so many damaged parts being delivered and you had to return it? or are these excuses for not having sufficient number of professionals to do the job? I am completely dissatisfied with your work and this has been the worst experience of my life. I am without a car since January 17th.
Michael M.
Vehicle Make : Jeep
Jill was very helpful and friendly. Thank you.
Nahomi T.
Vehicle Make : Subaru
The best service i've ever had in years. Great communications and the work on my car was outstanding. Thank you so much for your great customer service. Please keep up the good work!!
Michael H.
Vehicle Make : Toyota
Bruce is the man!
Kimberly T.
Vehicle Make : Honda
Megan was professional,yet down to earth. She was great.She kept in touch with the on all the work going on.Im not talking about the auto texts,It was her.
It would be a pleasure to work with her again.
Christine Y.
Vehicle Make : Toyota
Everyone was very professional and helpful.
Thipthala N.
Vehicle Make : BMW
Dion took great care of our car to make sure the repair was done correctly. Very satisfied.
Peter R.
Vehicle Make : Volkswagen
So far, everything looks great
Joe S.
Vehicle Make : Toyota
Dion was very professional. He kept me updated about my car while it was in the shop. Thank you so much Dion. On a scale of 0-10 you deserve a 12!
The car was done on time and beautifully. It looks almost new. It was cleaned thoroughly inside and out. They even cleaned the car key's buttons which were sticking a bit when it was brought in for repair. Thank you to the whole ABRA team who took care of this repair. You are a gem to your business!!!
Carmen R.
Vehicle Make : Toyota
Front desk awesome. Whenever I phoned in, they quickly pulled up my case. Megan was amazing. Really has a knack for the personal touch. She was always on top of everything and kept us informed.
One thing that could be improved is to not spray the interior of the car with fragrance. My wife is very sensitive to chemicals and we always end up having to try to take the smell out with white vinegar. Probably a lot of people like the fragrance, but could be a problem for some. This is just feedback and in no way affects my opinion of your performance. I will always choose ABRA when given the chance.
Inyin Shana.
Vehicle Make : Lexus
Very helpful, repairs look amazing and the service was very quick
Ramona B.
Vehicle Make : Toyota
Dion was great at keeping me updated on the progress of repairs, and made a special effort to get my car to me in a timely manner, even with some glitches in the process.
I would recommend Abra to friends who need repairs.
Bette S.
Vehicle Make : Toyota
The people I came in contact were very helpful and kind.
My car looks great. I would use your service again if I ever have the need. I would refer you to anyone
Thanks
Bette S
Annie K.
Vehicle Make : Acura
nice experience
Kwok L.
Vehicle Make : Mercedes
good customer service and detail status update
Keith W.
Vehicle Make : Volkswagen
Jill was helpful and communicated clearly and often during the repair progress. She made this repair process easy.
Wendy J.
Vehicle Make : Honda
Work was scheduled quickly and done well. Found a minor “clean-up” issue which was quickly and courteously take care of. The coordination with insurance and Enterprise helped immensely. Thank you to Megan and all who were involved!
Joycelyn A.
Vehicle Make : Subaru
The people at the front desk shouldn't swear. It was a conversation amongst themselves and they were definitely not speaking to or about a customer. I over heard it from the waiting area. I totally don't care and swear like a sailor myself, but more uptight customers might take offense. Just my two cents!
Also, a covered parking area with designated spots might be helpful. It was pouring when I dropped my car off so me and Megan got soaked surveying the damage.
Everything else went smoothly and the repairs were completed much more quickly than I'd anticipated.
Thank you!
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